Now it its third year, the D-awards organized by the Malaysian Digital Association recognized Hyperlab, an Everise company, in 5 different categories for its innovative way of leveraging AI to empower customer and employee experiences.

Global mobility is a common practice among giant companies, such as Google and Facebook, during the onset of globalization. More than ever, international employee exchange programs are becoming a prevalent trend to a point where it has become a critical element of talent management.

According to a Harvard Business Review by B. Joseph Pine II and James H. Gilmore, amidst the fourth industrial revolution, the experience economy came to be as a differentiator along the progressions of economic value. The two experts presented the term “Experience Economy” as a concept that has transformed organizations, streamline services, create products and engage customers.

2019 is an exciting year for the customer service industry as innovations and key markets continue to grow. While technologies transform and become more sophisticated, few things stay the same in the customer service industry- customers consider a company’s customer service before buying or getting a service. Likewise, they still prefer human interaction when they encounter problems.

Today’s technology made people more connected, not just with other people but with home appliances as well.

Not long ago, the people’s preferred mode of communication is through personal face-to-face interaction. If you have issues with your bank, you visit them personally and talk with the manager. If you bought a defective item, you bring the item back to the store and argue with the supervisor.

Technological disruption continues to emerge today as the economy enables scalable and collaborative networks such as Facebook, Amazon, Alibaba, Netflix, and Google that prove that delivering high value to customers is possible even with near to zero marginal costs.

In the national budget released by Singapore for 2019, the Dependency Ratio Ceiling (DRC) for the services sector will be reduced from 40% to 38%, before further cut off to 35%. This means that companies in many industries will have to hire fewer foreign workers.

Hyperlab, an Everise Company, specializing in AI-powered customer experience, is listed as one of the top 20 AI companies in the region by APAC CIO Outlooks for 2018.

Everise, a global customer experience company based in Singapore is set to venture into the Internet of Things (IoT) as it acquired Trusource Labs, a digital experience company that provides various technical support solutions like Apple Helpdesk. Trusource Labs joins the growing Everise Family with the goal of disrupting and elevating global customer experience.