To become one of the fastest growing CX solutions and technology companies, Everise needed to digitally transform the inner and outer functions of the company in order to scale effectively. One department we had to work on was finance. To do this, we partnered with Netsuite to update our back-end systems and sustain rapid growth within our operations. 

Meet Clare De Guzman, Director of Client Services for Everise Philippines. Clare has been with Everise for over a year and transitioned to working at home when the community quarantines began in her area. In this episode of Live From Our Living Room, Clare shares how she balanced her time with work and family at home and talks about her empowering experiences as a woman working in Everise.

Among the many impacts of the pandemic on economic life has been the need for brands and customers to figure out how to better interface with one another from a distance. In the short term this usually meant greater reliance on phone and chat-based interactions, however in 2020, the world quickly learned that these services - typically delivered via tightly packed contact centers - were themselves untenable.

A rapidly changing and challenging business environment is forcing brands into a two-front battle against technology disruption and unpredictable market volatility. To succeed, leading businesses are turning to disruptive outsourcing partners, who help mitigate their risks through a portfolio of offshore delivery centers equipped with product support experience.

It’s safe to say that 2020 has been an extraordinary year for people around the world. The pandemic served as a catalyst of change for people and businesses alike. It brought challenges that transformed the world around us, and in doing so it strengthened our resolve to be an organization that puts people first, incubates innovation, and celebrates diversity. 

One of the more compelling but least examined impacts of the pandemic relates to how the surge of remote work has shifted the labor market and altered the criteria talent acquisition professionals employ when evaluating the suitability of potential candidates.

Meet Kim Langer, Senior Supervisor for Everise. Last year, we featured Kim in our People of Everise Series, where she shared her passion for gaming and how she applied the skills she learned from games towards her work. Now working at home, Kim sat down with us for a quick interview to catch up on her career and work-at-home life.

We all look back on mid-March of 2020 as the week the world turned upside down. The arrival of Covid-19 in the US altered how we live and work. Of course, Covid being at its core a disease, all eyes have been on the healthcare industry and its response, on every level.  

The American healthcare industry enjoyed an infamously privileged status for a long time.  For decades, it didn’t much matter how consumers felt about their member experience. Traditional competition was minimal because most peoples’ choices were made by their employers. Complaints rarely made it beyond one’s immediate social circle – which was itself generally comprised of people equally unhappy with their own member experiences.  

Meet Doyal Bennett, Training Manager from Twin Falls, Idaho. Doyal was featured in our People of Everise Series back in 2019, and this year marks his 10th anniversary of being part of the Everise family. In this episode of Live From Our Living Room, Doyal shares the best things about being a trainer for Everise and how he adapted to training people both in a brick-and-mortar and virtual training environment.