It’s a central challenge confronting CX operations: how to economically retain the most qualified and experienced talent when single client support demand fluctuations may not justify their year-long employment? This is an especially thorny mess to untangle when working to retain notoriously difficult-to-recruit licensed agents whose certifications are indispensable, though maybe only a few months at a time.

The COVID-19 pandemic has profoundly impacted the way we function as a global society. Particularly, our increased isolation and work-from-home environment has also significantly accelerated consumer online spending behaviours.

New experiences can help us discover life-changing lessons and realize the more important things that are happening in our lives. Meet Van Paras, Workforce Manager for Globee Malaysia. In this episode of People of Everise, Van shares his experience of moving to another country and becoming a part of Globee, while talking about the family activities and places he grew fond while he was staying in the Philippines.

Meet Helen Franco, Chief Legal Officer for Everise. Helen’s years of experience and extensive knowledge in corporate law has been an important part of our success and growth as a company. Her dedication and resilience continue to be a source of inspiration to everyone she works with to this day. In this episode of People of Everise, Helen shares her journey in the corporate world, the challenges faced by female professionals, and the strides that women have made in the workplace.

To innovate is to introduce something new or utilize methods that haven't been thought of before. Meet Roger Meador, Senior Vice President for Information Technology at Everise. Roger has built his career by innovating and modernizing the contact center environment. In this episode of People of Everise, he shares with us his journey and the value of innovation in his personal life.

Smart devices have come to occupy a space in our lives that’s unique among consumer products. What other product category has so rapidly come to appeal to a global market comprised of eager, unusually motivated repeat buyers? And these items occupy a price point that’s low enough to generate high sales volumes, yet high enough to make it worth a scammer’s while to steal and re-sell them.

Two years ago in 2018, Everise first launched our CX@Home solution, offering this opportunity to our first champion. Over the past two years, we have invested in the people, processes and technology that enables enterprise compliance and operational readiness when managing a remote workforce. 

There’s a saying that taking the road less traveled will increase the chances of making a discovery. It is a saying that applies to most people who choose to take particular career paths in life. Meet Peter Butler, General Manager for Everise PX. He shares with us a glimpse into his personal life, how he started out in his career, and how he discovered his natural ability for managing people with compassion.

Businesses around the world are beginning to cautiously open up, welcoming their people to a new way of working. As a people-first company dedicated to incubating innovation, Everise approached this challenge by conducting a test-and-learn pilot program in our Austin, TX Experience Center, in order to measure the sentiment and performance of those returning to an environment transformed by pandemic. 

Since Everise quickly transitioned to a home-based support model in March, our people have now had time to adjust to a work-from-home environment. We've gathered internal data and learnings to review our work-from-home operations and see how it has affected our employees and overall performance.