One of the most anticipated events of the century -- the development of the Covid-19 vaccine -- also happens to be one of the most contentious. Potential recipients from every segment of society have a wide range of concerns and many have grown distrustful of information sources they previously counted on.

On 28 December, a $900 billion pandemic relief bill was signed into law, which included enhanced unemployment benefits and direct cash payments. The immediate effect for financial services companies was an increase in customer inquiries, placing a large and unplanned burden on customer support teams, with some companies citing volume increases of over 1000%... yes 1000%.

To become one of the fastest growing CX solutions and technology companies, Everise needed to digitally transform the inner and outer functions of the company in order to scale effectively. One department we had to work on was finance. To do this, we partnered with Netsuite to update our back-end systems and sustain rapid growth within our operations. 

Meet Clare De Guzman, Director of Client Services for Everise Philippines. Clare has been with Everise for over a year and transitioned to working at home when the community quarantines began in her area. In this episode of Live From Our Living Room, Clare shares how she balanced her time with work and family at home and talks about her empowering experiences as a woman working in Everise.

Among the many impacts of the pandemic on economic life has been the need for brands and customers to figure out how to better interface with one another from a distance. In the short term this usually meant greater reliance on phone and chat-based interactions, however in 2020, the world quickly learned that these services - typically delivered via tightly packed contact centers - were themselves untenable.

A rapidly changing and challenging business environment is forcing brands into a two-front battle against technology disruption and unpredictable market volatility. To succeed, leading businesses are turning to disruptive outsourcing partners, who help mitigate their risks through a portfolio of offshore delivery centers equipped with product support experience.

It’s safe to say that 2020 has been an extraordinary year for people around the world. The pandemic served as a catalyst of change for people and businesses alike. It brought challenges that transformed the world around us, and in doing so it strengthened our resolve to be an organization that puts people first, incubates innovation, and celebrates diversity. 

One of the more compelling but least examined impacts of the pandemic relates to how the surge of remote work has shifted the labor market and altered the criteria talent acquisition professionals employ when evaluating the suitability of potential candidates.

Meet Kim Langer, Senior Supervisor for Everise. Last year, we featured Kim in our People of Everise Series, where she shared her passion for gaming and how she applied the skills she learned from games towards her work. Now working at home, Kim sat down with us for a quick interview to catch up on her career and work-at-home life.

We all look back on mid-March of 2020 as the week the world turned upside down. The arrival of Covid-19 in the US altered how we live and work. Of course, Covid being at its core a disease, all eyes have been on the healthcare industry and its response, on every level.