One of the most anticipated events of the century -- the development of the Covid-19 vaccine -- also happens to be one of the most contentious. Potential recipients from every segment of society have a wide range of concerns and many have grown distrustful of information sources they previously counted on.

An April 2020 Deloitte poll found that 32% of businesses believe the end of the pandemic will bring with it a reduction in outsourcing. Deloitte says that this may be due to the inflexibility -- perceived or real -- of hard contract terms imposed in response to the sudden changes that the crisis presented. Might this portend the long-anticipated BPO industry disruption?

Everise is taking part in this year’s CONNECTIONS™: The Premier Connected Home Conference, organized by the Parks Associates’. The online conference focuses on the connected home and IoT industries and feature Everise General Manager and Systematic Insights® lead, Peter Butler, who will speak at the event on October 7, 2020, during the session, Support: Onboarding and Ongoing Services. 

Since Everise quickly transitioned to a home-based support model in March, our people have now had time to adjust to a work-from-home environment. We've gathered internal data and learnings to review our work-from-home operations and see how it has affected our employees and overall performance.

It’s one of those business stories that needs to be documented.

As the year 2000 approached, then Microsoft CEO Bill Gates -- who at the time enjoyed near-Nostradamus status --  was asked about the most important technology developments to anticipate in the new century. One thing Gates described seemed highly improbable at the time: the idea that as internet bandwidth approached computer processing speeds, actual data computation and storage would take place farther and farther from the user.

So many of life's great leaps forward happen in the wake of profound disruption. For example, the fossil record regularly shows an explosion of new species shortly (in geologic terms) after evidence of violent asteroid impacts. Simply put, disruptive events alter the environment in ways that challenge incumbents, open up new niches and force all participants to innovate in ways that have enormous long-term ramifications. 

After having to completely transform overnight, the BPO industry now finds itself poised at its next impasse. Is work-at-home simply a business continuity plan, or is it the new table stakes for the industry. It's at these moments it's good to take a measured review of how ready the industry was and what it's doing to prepare for the future.  

In our continued commitment to be transparent and report on our operational health, I am pleased to share our weekly Work-at-Home Transformation briefing. Last week we committed to enabling up to 87% of our workforce to work from home and I am proud to share that we have over-delivered again, with 90% of our champions at home.  

In our continued commitment to be transparent and report on our operational health, I am pleased to share our weekly Work-at-Home Transformation briefing. Last week we committed to enabling up to 86% of our workforce to work from home and I am proud to share that we have met our target.