Globally, the Business Process Outsourcing (BPO) industry was valued at 88.9billion in 2017 and is projected to grow to USD$262.2 billion by 2022. 8.5% of that growth is expected to come from the Asia-Pacific region, where BPO is fast becoming the main contributor to employment and economic growth.

C3/CustomerContactChannels, an Everise Company, was awarded with Bronze Honor for Business Partnership during the Chief Learning Officer Magazine’s Learning in Practice Award last October 2018.

Artificial Intelligence (AI) and automation is the next big thing and Everise banked on this opportunity by recently announcing their partnership with Microsoft to use an AI platform that would further elevate business process and work efficiency already adapted by the company.

C3/CustomerContactChannels, an Everise company, won the 13th Contact Center Technology Award from Customer Magazine. They announced this through their partner TMC, an integrated media company that helps businesses turn customers to communities.

Last September 24, 2018, Everise announced the acquisition of Hyperlab, a digital experience company providing conversation artificial intelligence solutions to businesses. This move will see Everise as a stakeholder of the Malaysia-based company. With Hyperlab’s expertise in sales and customer support automation, Everise will provide efficient customer experience solutions to its clients, while continuing to support the growing demands of customers.

Everise has been distinguished for its outsourcing excellence, winning a total of three awards at the Asia’s Outsourcing Excellence Awards by CMO ASIA. Among its awards are BPO Innovation of the Year, Outsourcing Service Provider of the Year, and CEO of the Year. The awards were received by William Foo, Everise’s Chief Financial Officer. These awards officially capped the half of a year of partnership of Everise and Microsoft to develop Artificial Intelligence capabilities and release its first internally developed chatbot.

A revolutionary undertaking of its kind, Ana the Chatbot, designed to aid in recruitment

Everise, a global experience company, announce the launch of its latest trailblazing project, Ana the Chatbot. Engineered in the digital labs of Everise in partnership with Microsoft, this chatbot is developed to serve as an aid in talent acquisition for Everise. The development of this chatbot is only one of the several technology solutions created in Everise digital labs. These innovative projects are designed to enhance the engagement between Everise and its digitally savvy employees. Ana will be available 24/7, ensuring support for Everise Talent Acquisition Team.

Artificial Intelligence (AI) is expected to change the workforce, but is this new form of technology here to increase or lessen job opportunities?

Singapore has the capability to overcome its challenges and go beyond its boundaries and into Asia through partnerships and leveraging technology.

With the promise of automation, faster output and better results, AI (Artificial Intelligence) will affect the BPO (Business Process Outsourcing) in the Philippines. Everise, however, downplayed the fear of people in the call center and customer experience industry on the possibility of job loss due to this advancement in the industry.