Posted by Everise on
Nov 5, 2020
Posted By: Everise

Leading APAC bank, Hong Leong Bank (HLB), has been growing substantially over the years. Much like scaling customer support, HLB had to build a large Helpdesk team that required a substantial investment of time and resources by the Human Resource Department (HR) who handled over 23,500, often repetitive, email & phone enquiries.

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Posted by Everise on
Oct 15, 2020
Posted By: Everise

It's been an eventful year and many unforeseen changes are now shaping the future of how we will work and function as a society. Uncertain market conditions have accelerated the adoption of intelligent tools that can ensure business and social continuity. One of these tools is Artificial Intelligence(AI), which is proving to be the champion that can provide dependable solutions to a post-pandemic world. By enabling us to improve how we work and automating robotic tasks, this smart technology is transforming different industries in profound ways.

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The COVID-19 pandemic has profoundly impacted the way we function as a global society. Particularly, our increased isolation and work-from-home environment has also significantly accelerated consumer online spending behaviours.

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Posted by Everise on
Jul 8, 2020
Posted By: Everise

Two years ago in 2018, Everise first launched our Home Experience solution, offering this opportunity to our first champion. Over the past two years, we have invested in the people, processes and technology that enables enterprise compliance and operational readiness when managing a remote workforce. 

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Posted by Everise on
Mar 26, 2020
Posted By: Everise

When was the last time you bought a product and had some questions on how to use it? Or maybe report an issue on the product you just bought? Like any other consumer, you probably went on their website to find help.

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Posted by Everise on
Mar 20, 2020
Posted By: Everise

Everise remains committed to ensuring the safety of our employees and smooth continuity of our partner's operations through our proven Home-Based Agent programs. But, work-at-home isn't the only solution that can help you get through these tough times.

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Posted by Everise on
Feb 27, 2020
Posted By: Everise

Robots are the future and if we reference the movies like The Terminator, The Matrix, and Blade Runner, we are at war with the machines — and the future is not bright for humans. Robots overpower humans because of their productivity and accuracy.

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Posted by Everise on
Jan 16, 2020
Posted By: Everise

Over the next decade, Everise DX predicts that bots will evolve to become a brand’s key representative for employees and customers interface with. But, in order for a bot to earn the rank of brand ambassador, your bots and intelligent assistants will need a clearly defined growth plan, one that seeks to map out your digital experience strategy.

Here are 20 statistics that show that there is a convergence of AI, customer demand and enterprise readiness that will elevate bots into key brand voices.

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Posted by Everise on
Nov 19, 2019
Posted By: Everise

 

Technology is rapidly changing the workforce landscape. In time, advances in technology such as Artificial Intelligence (AI) will soon make labor obsolete.

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Posted by Everise on
Jan 24, 2019
Posted By: Everise

Not long ago, the people’s preferred mode of communication is through personal face-to-face interaction. If you have issues with your bank, you visit them personally and talk with the manager. If you bought a defective item, you bring the item back to the store and argue with the supervisor.

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