Posted by Everise on
Oct 21, 2021
Posted By: Everise

At Everise, we understand the value diversity has not only in the workplace but also in our ability to empathize with our customers and deliver world-class customer experiences. We celebrate all cultures for their uniqueness and strengths and believe great things happen when we work with people who think differently from us.

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Posted by Everise on
Sep 9, 2021
Posted By: Everise

Traditional consumer habits are evolving as people have adapted to life during a pandemic. Physical distancing and stay-at-home measures have greatly influenced purchasing decisions, forcing consumers to seek out online methods and adopt new means of buying their essentials for safety and convenience. 

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Posted by Everise on
Aug 12, 2021
Posted By: Everise

Chief Financial Officers are essential for designing and managing an entire organization's financial structure. They are responsible for tracking the financial progress of their company, as well as analyzing their financial strengths and weaknesses. However, the past few years have become a sort of transition period for CFOs across all industries, one that has been accelerated by recent world events such as the global pandemic. 

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As global changes force more industries to digitally transform, greater expectations for customer and product experience also arise, making it more difficult for more entrenched, vital industries such as those in the healthcare space to keep up.

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Posted by Everise on
Jun 11, 2021
Posted By: Everise

Parks Associates hosted the fourth in their Future of Video series, focusing on retention and churn in Over The Top (OTT) data, in addition to decision-making in video streaming services. Conversations centered around the data that drives content, the usability of platforms, and trends that are being seen in the OTT market.

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Posted by Everise on
Jun 10, 2021
Posted By: Everise

The most successful consumer-facing brands are those that build vibrant ecosystems around the quality contributions of engaged content creators.
User-generated content (UGC) is considered highly trustworthy, increases conversion, inspires strong brand loyalty, attracts organic search traffic, educates, and provides pre-emptive customer support.

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Posted by Everise on
Jun 2, 2021
Posted By: Everise

In the digital age, the customer experience industry is constantly evolving. At some point, companies should not just follow current trends, but understand which certain investments can positively impact the future of the industry.

Everise Chief Financial Officer, William Foo, sat down with us for an interview to share his thoughts and observations on the future of the CX industry. He also discusses how companies responded to the COVID pandemic and how Everise managed to achieve business continuity through our early investments in people and technology to evolve amidst an ever-changing business landscape.

 

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Posted by Everise on
May 27, 2021
Posted By: Everise

Travel and tourism were among the most affected sectors by the COVID-19 pandemic. Global travel restrictions caused a massive decline in international demand for travel, and data from the latest issue of the UNWTO World Tourism Barometer showed that international tourist arrivals fell by 72% in 2020.

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Posted by Everise on
May 21, 2021
Posted By: Everise

2020 forced many businesses to accelerate their digital transformation and experiment with different technologies as more of their employees working from home. Despite vaccines becoming available, most consumer studies show that people hope to continue working remotely. 

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Posted by Everise on
Apr 21, 2021
Posted By: Everise

Recently Parks Associates, a connected device intelligence firm, hosted their first session in their Connected Health Summit. During this session, the focus was on leveraging the smart home for a healthy home and the impact smart home devices have for our senior populations. With many smart home health devices available, and that will soon be available, have the unique ability to keep seniors independent for longer. It is vital that we support our seniors in understanding and using this technology so they can continue to thrive. 

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