I’d like to share with you the formula for elevating not only customer experiences, but experiences for all your products and people. In today’s experience-led economy, people don’t buy products, they buy experiences. Why? Because as goods and services have become commoditised, people are willing to spend more on a better experience.

When I established Everise in 2016, I had a vision to disrupt the Business Process Outsourcing (BPO) industry by identifying and subsequently acquiring companies which showed potential in the areas of customer experience.  In the span of the previous 20 months, my team and I successfully led the monumental task of acquiring two best-in-class Customer Experience companies in the US; an Enterprise AI company in Malaysia; started a joint venture with Korean BPO giant, UBASE, in Malaysia; as well as, secured a global partnership with Microsoft.    Safe to say we hit the ground running, and still have yet to slow down.

A little while back, I spoke at a Female Entrepreneurs Day event with my youngest daughter sitting front and centre for my talk with Sophia, a social humanoid robot developed by Hong Kong based company Hanson Robotics. The interaction with Sophia was quite interesting to say the least, but the real reason I got involved with the Female Entrepreneurs Worldwide (FEW) organisation was to talk about the HeForShe movement, show support as well as give a bit of my insight and knowledge to the ladies in the audience that day.

In the national budget released by Singapore for 2019, the Dependency Ratio Ceiling (DRC) for the services sector will be reduced from 40% to 38%, before further cut off to 35%. This means that companies in many industries will have to hire fewer foreign workers.