Posted by Everise on
Jan 21, 2021
Posted By: Everise

To become one of the fastest growing CX solutions and technology companies, Everise needed to digitally transform the inner and outer functions of the company in order to scale effectively. One department we had to work on was finance. To do this, we partnered with Netsuite to update our back-end systems and sustain rapid growth within our operations. 

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Posted by Judd Bagley on
Jan 7, 2021
Posted By: Judd Bagley

Among the many impacts of the pandemic on economic life has been the need for brands and customers to figure out how to better interface with one another from a distance. In the short term this usually meant greater reliance on phone and chat-based interactions, however in 2020, the world quickly learned that these services - typically delivered via tightly packed contact centers - were themselves untenable.

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Posted by Everise on
Nov 30, 2020
Posted By: Everise

The Experience Economy was in full effect, with 76% of consumers agreeing they would rather spend money on experiences over material items. But almost overnight, the pandemic upended this. Consumers now seek out brands who use technology to make their experiences with products and services seamless and contactless, while still retaining a human touch. We are entering the virtual experience economy.

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Posted by Chris Greenough on
Nov 5, 2020
Posted By: Chris Greenough

Historian Yuval Harrari told Noema Magazine in June that the world is going to be “fluid and malleable”. As we draw near to the end of 2020, this remains true. Organizational resilience continues to be contingent on employing mindful risk mitigation strategies while retaining an entrepreneurial spirit.

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Posted by Everise on
Nov 5, 2020
Posted By: Everise

Leading APAC bank, Hong Leong Bank (HLB), has been growing substantially over the years. Much like scaling customer support, HLB had to build a large Helpdesk team that required a substantial investment of time and resources by the Human Resource Department (HR) who handled over 23,500, often repetitive, email & phone enquiries.

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Posted by Everise on
Oct 15, 2020
Posted By: Everise

It's been an eventful year and many unforeseen changes are now shaping the future of how we will work and function as a society. Uncertain market conditions have accelerated the adoption of intelligent tools that can ensure business and social continuity. One of these tools is Artificial Intelligence(AI), which is proving to be the champion that can provide dependable solutions to a post-pandemic world. By enabling us to improve how we work and automating robotic tasks, this smart technology is transforming different industries in profound ways.

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The COVID-19 pandemic has profoundly impacted the way we function as a global society. Particularly, our increased isolation and work-from-home environment has also significantly accelerated consumer online spending behaviours.

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Posted by Everise on
Jul 8, 2020
Posted By: Everise

Two years ago in 2018, Everise first launched our Home Experience solution, offering this opportunity to our first champion. Over the past two years, we have invested in the people, processes and technology that enables enterprise compliance and operational readiness when managing a remote workforce. 

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Posted by Everise on
Apr 28, 2020
Posted By: Everise

Recruiting is traditionally a labor-intensive task. Talent acquisitions teams need to spend time sourcing, screening and scrutinizing candidates in order to ensure they select the right one for both the company and the job.

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Posted by Everise on
Apr 24, 2020
Posted By: Everise

The onset of Covid-19 has resulted in a massive paradigm shift in how people live their lives worldwide. This shift has caused many people, businesses and governments to rethink and relook how we work, communicate and more. Some of the changes have been devastating, but it has also given rise to unexpected opportunities. Find out which digital experience trends have the most room for growth in a post-coronavirus world.

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