Parks Associates recently hosted the second event in their Connection Community series, where Peter Butler, General Manager Everise PX for Everise was a panel member. This event focused on supporting remote workers with a smarter home, where the challenges of adaptability to global changes were a focus. Discussions on this topic ranged from controlling the work-at-home environment for sensitive transactions, and privacy concerns

Systematic Insights® (SI) is all about providing insight into the customer experience. Whether your company offers a product or a service, a positive customer journey is crucial to your brand’s success.

At Everise, we are repeatedly asked by clients how they can improve their product life cycles, and our answer inevitably comes back to Systematic Insights® (SI). But the SI process doesn’t begin the moment a product hits the market.

In every contact center, there’s at least one interaction that support agents tend to have over and over. It’s that issue the agents have handled so many times, they can essentially walk through it in their sleep.

We are excited to announce that Everise has received a trademark from the U.S. patent office for our industry leading Systematic Insights® methodology.

Everise provides premium customer support for many vital industries, but our sector of deepest domain expertise is undoubtedly healthcare, where our primary specialty is member and provider support for health insurance companies. Within the insurance space, we specialize in serving Medicare patients – precisely the group at highest risk for complications caused by COVID-19.

There is a saying that goes, “For every thousand hacking the leaves of the problem, there is one striking at the root.” Businesses should target the underlying issues before it happens.