Posted by Judd Bagley on
May 17, 2019
Posted By: Judd Bagley

It is interesting to dig into data and discover a treasure of information, you don’t expect to be there.

This was the case with C3, an Everise company, when it looked at the demographic differences between their home-based agents and office-based agents, thinking the former would be slightly older than the latter but not much beyond that.

What the data showed was much farther.

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The US Department of Labor reported that American companies added 263,000 new jobs in April this year that dropped the unemployment rate to 3.6%. In a market like this, competition is high to attract the best candidate for employment.

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Posted by Everise on
Apr 22, 2019
Posted By: Everise

For years, companies have been testing on home-based workforce to provide quality support experience for their customers. A perfect combination of factors- economic, cultural and technological- makes work at home-based agents an essential part of any customer experience company.

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