As global circumstances compel businesses to rapidly adopt work-at-home customer support solutions, many are faced with a critical, yet often overlooked, decision: whether to engage with home-based workers on a contract or full-time basis.

For the last two years, Everise has been investing in our work-at-home solution, and Cristina Hackwell, was work-at-home employee number one. As a Team Lead for work-at-home inour Utah Home-Based Agent solution, her story is more important than ever. Amidst a global pandemic, working at home has become the new normal. Her she shares her the origin story, of how Everise helped her maintain a work-life balance through our work-at-home program.

Last week we committed to enabling up to 50% of our workforce to work from home. Today we are proud to share that we migrated 54% of our global workforce in a home-based model and  project to have 77% of our workforce at home by Friday. 

Wow. What a couple of weeks it’s been.

We’ve seen the news and felt the effects of this virus, both in our personal and professional lives. In the process, this pandemic has tested the resilience of businesses and their people across the world.

Everise remains committed to ensuring the safety of our employees and smooth continuity of our partner's operations through our proven Home-Based Agent programs. But, work-at-home isn't the only solution that can help you get through these tough times.

As a global experience company, we have been responding to the rapidly evolving coronavirus (COVID-19) for some time. Our mission is to ensure the safety and well-being of our employees and that we remain committed to supporting your business and customers around the world.

As technology continues to evolve, working with a laptop or a smartphone wherever you are has never been this easy. This is definitely a step forward in the workforce especially for job candidates who seek a work-life balance through home-based work. Having the option to be in a home-based work setting is one of the magnets that attract job seekers into staying with a company.

It is interesting to dig into data and discover a treasure of information, you don’t expect to be there.

This was the case with C3, an Everise company, when it looked at the demographic differences between their home-based agents and office-based agents, thinking the former would be slightly older than the latter but not much beyond that.

What the data showed was much farther.

The US Department of Labor reported that American companies added 263,000 new jobs in April this year that dropped the unemployment rate to 3.6%. In a market like this, competition is high to attract the best candidate for employment.