It is interesting to dig into data and discover a treasure of information, you don’t expect to be there.

This was the case with C3, an Everise company, when it looked at the demographic differences between their home-based agents and office-based agents, thinking the former would be slightly older than the latter but not much beyond that.

What the data showed was much farther.

The US Department of Labor reported that American companies added 263,000 new jobs in April this year that dropped the unemployment rate to 3.6%. In a market like this, competition is high to attract the best candidate for employment.

For years, companies have been testing on home-based workforce to provide quality support experience for their customers. A perfect combination of factors- economic, cultural and technological- makes work at home-based agents an essential part of any customer experience company.