Posted by Chris Greenough on
May 21, 2021
Posted By: Chris Greenough

2020 forced many businesses to accelerate their digital transformation and experiment with different technologies as more of their employees working from home. Despite vaccines becoming available, most consumer studies show that people hope to continue working remotely. 

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Posted by Everise on
Apr 28, 2021
Posted By: Everise

In a competitive market, creating a near-perfect product experience is critical to building customer loyalty and trust. But creating a perfect experience is easier said than done. 

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Posted by Karlie Mathews on
Apr 23, 2021
Posted By: Karlie Mathews

Recently Parks Associates, a connected device intelligence firm, hosted their first session in a series of events in 2021 dedicated to exploring and understanding the ever-growing video streaming landscape with a focus on Over The Top (OTT) services, which is video streaming via the internet. OTT services, such as Netflix, Hulu, Vidgo and others, continue to grow and surpass traditional broadcast television and cable providers.

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Posted by Everise on
Apr 22, 2021
Posted By: Everise

Earth Day is a widely recognized observance that is celebrated every April 22nd , as far back as 1970, and is now observed in over 192 countries around the world. The movement now signifies hope for creating a healthier and more sustainable environment for future generations to come.

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Posted by Karlie Mathews on
Apr 21, 2021
Posted By: Karlie Mathews

Recently Parks Associates, a connected device intelligence firm, hosted their first session in their Connected Health Summit. During this session, the focus was on leveraging the smart home for a healthy home and the impact smart home devices have for our senior populations. With many smart home health devices available, and that will soon be available, have the unique ability to keep seniors independent for longer. It is vital that we support our seniors in understanding and using this technology so they can continue to thrive. 

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Posted by Judd Bagley on
Apr 7, 2021
Posted By: Judd Bagley

Connected device intelligence firm Parks Associates recently hosted the first session, in a series of virtual events dedicated to understanding the Future of Video and exploring the emerging market for Over the Top (OTT) video, which is streaming content entering the home via the internet, subverting the broadcast networks and cable providers. Netflix, Hulu, Amazon Prime and Sling are well-known examples.

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A rapidly changing and challenging business environment is forcing brands into a two-front battle against technology disruption and unpredictable market volatility. To succeed, leading businesses are turning to disruptive outsourcing partners, who help mitigate their risks through a portfolio of offshore delivery centers equipped with product support experience.

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Posted by Everise on
Sep 28, 2020
Posted By: Everise

Everise is taking part in this year’s CONNECTIONS™: The Premier Connected Home Conference, organized by the Parks Associates’. The online conference focuses on the connected home and IoT industries and feature Everise General Manager and Systematic Insights® lead, Peter Butler, who will speak at the event on October 7, 2020, during the session, Support: Onboarding and Ongoing Services. 

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Posted by Judd Bagley on
Aug 7, 2020
Posted By: Judd Bagley

It’s a central challenge confronting CX operations: how to economically retain the most qualified and experienced talent when single client support demand fluctuations may not justify their year-long employment? This is an especially thorny mess to untangle when working to retain notoriously difficult-to-recruit licensed agents whose certifications are indispensable, though maybe only a few months at a time.

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Posted by Everise on
Feb 11, 2020
Posted By: Everise

Peter Butler, General Manager of Everise PX, joins the eleventh annual Smart Energy Summit organized by Parks Associates. The forum will discuss how voice-based platforms, like Amazon Alexa and Google Assistant, are used as de facto hubs for connected home and will address their future role in diving energy efficiency solutions.

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