On 28 December, a $900 billion pandemic relief bill was signed into law, which included enhanced unemployment benefits and direct cash payments. The immediate effect for financial services companies was an increase in customer inquiries, placing a large and unplanned burden on customer support teams, with some companies citing volume increases of over 1000%... yes 1000%.

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Posted by Everise on
Jan 21, 2021
Posted By: Everise

To become one of the fastest growing CX solutions and technology companies, Everise needed to digitally transform the inner and outer functions of the company in order to scale effectively. One department we had to work on was finance. To do this, we partnered with Netsuite to update our back-end systems and sustain rapid growth within our operations. 

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