2020 forced many businesses to accelerate their digital transformation and experiment with different technologies as more of their employees working from home. Despite vaccines becoming available, most consumer studies show that people hope to continue working remotely. 

Two years ago in 2018, Everise first launched our Home Experience solution, offering this opportunity to our first champion. Over the past two years, we have invested in the people, processes and technology that enables enterprise compliance and operational readiness when managing a remote workforce. 

Businesses around the world are beginning to cautiously open up, welcoming their people to a new way of working. As a people-first company dedicated to incubating innovation, Everise approached this challenge by conducting a test-and-learn pilot program in our Austin, TX Experience Center, in order to measure the sentiment and performance of those returning to an environment transformed by pandemic. 

Business travel around the world has come to a standstill in response to the COVID-19 pandemic. Movement restrictions and lockdowns and have kept business travellers at home, with 93% of companies reporting that they have cancelled all or most of their business trips, according to a survey conducted last month by the Global Business Travel Association.

Adapting to change is vital for growth. And for businesses, investing in digital experiences ensures the growth of an organization.

There is a saying that goes, “For every thousand hacking the leaves of the problem, there is one striking at the root.” Businesses should target the underlying issues before it happens.

As a truly global experience company, Everise continues to create spaces where technology and innovation can flourish. One of these places is Austin, Texas, where, thanks to a strong, tech-savvy market and robust economy, U.S. News & World Report named Austin the #1 place to live in the U.S. for 2017 and 2018. 

In a time where everything needs to be done in an instant, technological advancements have allowed people to shrink the world to a size of a mobile phone. We see something we love, and we can get it in a simple tap on our phones. This is the same instantaneous nature that customers expect businesses to be. And those that get to adapt to the growing demands of global customers and provide them with amazing customer experiences win the games.

C3/CustomerContactChannels, an Everise company, won the 13th Contact Center Technology Award from Customer Magazine. They announced this through their partner TMC, an integrated media company that helps businesses turn customers to communities.