Posted by Everise on
May 27, 2021
Posted By: Everise

Travel and tourism were among the most affected sectors by the COVID-19 pandemic. Global travel restrictions caused a massive decline in international demand for travel, and data from the latest issue of the UNWTO World Tourism Barometer showed that international tourist arrivals fell by 72% in 2020.

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Posted by Chris Greenough on
May 21, 2021
Posted By: Chris Greenough

2020 forced many businesses to accelerate their digital transformation and experiment with different technologies as more of their employees working from home. Despite vaccines becoming available, most consumer studies show that people hope to continue working remotely. 

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Posted by Judd Bagley on
Apr 7, 2021
Posted By: Judd Bagley

Connected device intelligence firm Parks Associates recently hosted the first session, in a series of virtual events dedicated to understanding the Future of Video and exploring the emerging market for Over the Top (OTT) video, which is streaming content entering the home via the internet, subverting the broadcast networks and cable providers. Netflix, Hulu, Amazon Prime and Sling are well-known examples.

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Posted by Everise on
Jan 21, 2021
Posted By: Everise

To become one of the fastest growing CX solutions and technology companies, Everise needed to digitally transform the inner and outer functions of the company in order to scale effectively. One department we had to work on was finance. To do this, we partnered with Netsuite to update our back-end systems and sustain rapid growth within our operations. 

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Posted by Chris Greenough on
Nov 6, 2020
Posted By: Chris Greenough

Historian Yuval Harrari told Noema Magazine in June that the world is going to be “fluid and malleable”. As we draw near to the end of 2020, this remains true. Organizational resilience continues to be contingent on employing mindful risk mitigation strategies while retaining an entrepreneurial spirit.

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Today, enterprises require crisis-resilient, anywhere/anytime support for their customers, more than ever. So one question we often get from partners and analysts alike is: "How has the engagement between supervisors and agents changed since moving into a virtual environment?" The honest answer is the processes remain the same, only the ways we do it has.  

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Posted by Everise on
Nov 3, 2020
Posted By: Everise

In the pre-pandemic world, we can probably agree that business was done differently. Meetings were held in bland conference rooms with lukewarm coffee and maybe a slightly stale doughnut tray. We shook hands, sat face-to-face, and made small-talk before reviewing that fancy PowerPoint deck from a drop-down screen or a large monitor; this was a typical scene in offices worldwide.

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Posted by Everise on
Sep 11, 2020
Posted By: Everise

Working from home was just one of the many necessary adjustments caused by the COVID-19 pandemic. What was once a sought-after perk of working, suddenly became part of the new normal. Before the spread of COVID-19, the number of U.S. employees that regularly worked from home was relatively small. 

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Posted by Judd Bagley on
May 6, 2020
Posted By: Judd Bagley

As the year 2000 approached, then Microsoft CEO Bill Gates -- who at the time enjoyed near-Nostradamus status --  was asked about the most important technology developments to anticipate in the new century. One thing Gates described seemed highly improbable at the time: the idea that as internet bandwidth approached computer processing speeds, actual data computation and storage would take place farther and farther from the user.

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Posted by Everise on
Jan 31, 2019
Posted By: Everise

2019 is an exciting year for the customer service industry as innovations and key markets continue to grow. While technologies transform and become more sophisticated, few things stay the same in the customer service industry- customers consider a company’s customer service before buying or getting a service. Likewise, they still prefer human interaction when they encounter problems.

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