Singapore, 4 October 2019 – Singapore-based Everise, a global experience company that provides end-to-end omnichannel customer service solutions to Fortune 500 companies and renowned unicorns such as Hong Leong Bank, Caavo and more, announced today it has received three Stevie^® International Business Awards, one of the world’s leading business awards programs and six more awards from the Stevie^® Awards for Great Employers. This is in recognition of Everise and its customer service solutions as well as objectives to be a great place to work.

Everise, an award-winning customer experience company, appointed Dave Palmer as the new President of Operational and Strategic Performance. He will handle the Everise umbrella of companies, C3 (CustomerContactChannels), Trusource Labs and Globee.

The Silicon Review is in and Everise emerged as one of the 50 Best Workplaces of the year 2019.

Established in 2016 by CEO Sudhir Agarwal, Everise remains as one of the leading customer experience company disrupting the BPO industry with its cutting-edge technology and data-led solutions. Everise acquired several companies C3, Trusourcelabs, and Hyperlab; and started a joint venture with a Korea BPO giant and formed Globee. With these four companies under one brand, Everise and it's over 12,000 talented CX professionals aim to be the leader in the customer experience landscape around the world.

C3/CustomerContactChannels, an Everise company, was recognized as The Best Company to Work for in Asia Awards during the HR Asia’s Awards 2019 held at the Marriot Hotel in Manila, Philippines.

In an interview with Malaysia Reserve, a Southeast Asia business news source, Everise CEO Sudhir Agarwal emphasized the importance of Malaysia in his Singapore-based firm’s expansion.

“I want to talk to an actual human!”

We have all been there. Sometimes we find some tech issues on the product we bought, and we just want to talk with someone who can properly answer our questions. So, we dial in and find tech support that could help us. It is satisfying to solve it ourselves but also reassuring that we can call a number whenever we need help.

Now it its third year, the D-awards organized by the Malaysian Digital Association recognized Hyperlab, an Everise company, in 5 different categories for its innovative way of leveraging AI to empower customer and employee experiences.

The future is bright for the contact center industry as more and more consumers interact with companies across different channels. The emergence of innovations like chatbots and automated messaging has transformed contact centers and has become an important medium in connecting businesses to consumers. With the power of computers, industry leaders are leveraging AI powered chatbots to answer queries from consumers.

Singapore-based Experience Company, Everise announced another milestone as it grew to be an almost $300M global customer experience company, since it began only three years ago. The company now has over 12,000 Artificial Intelligence (AI)-expert agents powering over half a million-customer experience engagement on a day-to-day basis.

Everise has been distinguished for its outsourcing excellence, winning a total of three awards at the Asia’s Outsourcing Excellence Awards by CMO ASIA. Among its awards are BPO Innovation of the Year, Outsourcing Service Provider of the Year, and CEO of the Year. The awards were received by William Foo, Everise’s Chief Financial Officer. These awards officially capped the half of a year of partnership of Everise and Microsoft to develop Artificial Intelligence capabilities and release its first internally developed chatbot.