There is no better reward for doing a great job than being acknowledged for doing one.

This is what Everise, a global customer experience company, collectively thinks after receiving two major awards at the recently concluded Singapore Business Review (SBR) Management Excellence Awards 2019 held at Conrad Centennial Singapore.

Singapore, 4 October 2019 – Singapore-based Everise, a global experience company that provides end-to-end omnichannel customer service solutions to Fortune 500 companies and renowned unicorns such as Hong Leong Bank, Caavo and more, announced today it has received three Stevie^® International Business Awards, one of the world’s leading business awards programs and six more awards from the Stevie^® Awards for Great Employers. This is in recognition of Everise and its customer service solutions as well as objectives to be a great place to work.

Everise, an award-winning customer experience company, appointed Dave Palmer as the new President of Operational and Strategic Performance. He will handle the Everise umbrella of companies, C3 (CustomerContactChannels), Trusource Labs and Globee.

The Silicon Review is in and Everise emerged as one of the 50 Best Workplaces of the year 2019.

Established in 2016 by CEO Sudhir Agarwal, Everise remains as one of the leading customer experience company disrupting the BPO industry with its cutting-edge technology and data-led solutions. Everise acquired several companies C3, Trusourcelabs, and Hyperlab; and started a joint venture with a Korea BPO giant and formed Globee. With these four companies under one brand, Everise and it's over 12,000 talented CX professionals aim to be the leader in the customer experience landscape around the world.

C3/CustomerContactChannels, an Everise company, was recognized as The Best Company to Work for in Asia Awards during the HR Asia’s Awards 2019 held at the Marriot Hotel in Manila, Philippines.

In an interview with Malaysia Reserve, a Southeast Asia business news source, Everise CEO Sudhir Agarwal emphasized the importance of Malaysia in his Singapore-based firm’s expansion.

“I want to talk to an actual human!”

We have all been there. Sometimes we find some tech issues on the product we bought, and we just want to talk with someone who can properly answer our questions. So, we dial in and find tech support that could help us. It is satisfying to solve it ourselves but also reassuring that we can call a number whenever we need help.

Now it its third year, the D-awards organized by the Malaysian Digital Association recognized Hyperlab, an Everise company, in 5 different categories for its innovative way of leveraging AI to empower customer and employee experiences.

The future is bright for the contact center industry as more and more consumers interact with companies across different channels. The emergence of innovations like chatbots and automated messaging has transformed contact centers and has become an important medium in connecting businesses to consumers. With the power of computers, industry leaders are leveraging AI powered chatbots to answer queries from consumers.

Hyperlab, an Everise Company, specializing in AI-powered customer experience, is listed as one of the top 20 AI companies in the region by APAC CIO Outlooks for 2018.