Global CX companies are expected to have customers of varying races, religions, and cultural characteristics. This makes it challenging to maintain positive multicultural interactions while delivering quality customer experiences. In a cross-industry employee survey conducted by PwC, 76% of the respondents claimed that diversity is a stated value or priority area for their organization. But to what extent does diversity affect customer experiences?

This year, Everise celebrates International Women’s Day by choosing to challenge traditional work paradigms that hinder not only women in the workplace, but all marginalised communities.

It’s safe to say that 2020 has been an extraordinary year for people around the world. The pandemic served as a catalyst of change for people and businesses alike. It brought challenges that transformed the world around us, and in doing so it strengthened our resolve to be an organization that puts people first, incubates innovation, and celebrates diversity. 

One of the more compelling but least examined impacts of the pandemic relates to how the surge of remote work has shifted the labor market and altered the criteria talent acquisition professionals employ when evaluating the suitability of potential candidates.

Diversity in the modern business environment is more than just gender and race; it also includes various personal aspects of employees that goes beyond what they put in their resume. Everise believes in supporting and promoting an inclusive workplace that cultivates growth through diversity. This Cultural Diversity Dialogue and Development Day, we want to build the case that celebrating diversity should matter to all businesses.

This International Women's Day, we take part in forging a path to a gender equal world by celebrating the women who help shape the lives and culture at Everise. As we drive forward, Everise is proud to play our role in creating equal opportunities for women around the world.

A little while back, I spoke at a Female Entrepreneurs Day event with my youngest daughter sitting front and centre for my talk with Sophia, a social humanoid robot developed by Hong Kong based company Hanson Robotics. The interaction with Sophia was quite interesting to say the least, but the real reason I got involved with the Female Entrepreneurs Worldwide (FEW) organisation was to talk about the HeForShe movement, show support as well as give a bit of my insight and knowledge to the ladies in the audience that day.

Workplace diversity is the differences between a set of people in each work setting. In today’s global work economy, however, diversity must be recognized in all its forms. At Everise, a customer experience company, diversity is nurtured by thinking at all levels, including the perception of one’s self and of others through their global exchange programs. For companies to thrive, workplace diversity and inclusivity should be adopted.