Women’s History Month is a dedicated month that highlights the achievements and legacies of women in our society today. This year, the 2022 Women’s History theme is “Providing Healing, Promoting Hope,” which pays tribute and recognition to the ways that women of all cultures have provided both healing and hope throughout history.

At Everise, we understand the value diversity has not only in the workplace but also in our ability to empathize with our customers and deliver world-class customer experiences. We celebrate all cultures for their uniqueness and strengths and believe great things happen when we work with people who think differently from us.

In this installment of our Championing Diversity & Inclusion series, we're featuring Everise Director of Marketing and Communications, Cariann Moore.

As a global communicator, marketer, and events leader, Cariann has over 16 years of valuable communication branding experience, which has been vital in our mission of sharing diverse cultures within our organization.

As a global customer experience company, forming a diverse and globally connected workforce has always been our goal at Everise. In a fast-paced world, social and technological changes will continue to disrupt different industries, and with the complex situation of today’s work environment, tapping into the potential of our people becomes even more critical. Organizations around the globe need to evolve their business to address the challenges of an increasingly demanding work landscape.

At Everise, we believe in continuously evolving our company culture to fit the needs of our Champions and empower them as members of our Everise family. Our leaders guide our people by promoting our inclusive values and inspiring progressive changes for our organization.

At Everise, we believe that embracing a progressive and inclusive company culture is the key to our success. Our purpose-led values of being people-first, celebrating diversity, and incubating innovation helped us to create our own culture - one that promotes inclusion and growth for our entire organization.

Global CX companies are expected to have customers of varying races, religions, and cultural characteristics. This makes it challenging to maintain positive multicultural interactions while delivering quality customer experiences. In a cross-industry employee survey conducted by PwC, 76% of the respondents claimed that diversity is a stated value or priority area for their organization. But to what extent does diversity affect customer experiences?

This year, Everise celebrates International Women’s Day by choosing to challenge traditional work paradigms that hinder not only women in the workplace, but all marginalised communities.

It’s safe to say that 2020 has been an extraordinary year for people around the world. The pandemic served as a catalyst of change for people and businesses alike. It brought challenges that transformed the world around us, and in doing so it strengthened our resolve to be an organization that puts people first, incubates innovation, and celebrates diversity. 

One of the more compelling but least examined impacts of the pandemic relates to how the surge of remote work has shifted the labor market and altered the criteria talent acquisition professionals employ when evaluating the suitability of potential candidates.