Posted by Judd Bagley on
Aug 6, 2020
Posted By: Judd Bagley

It’s a central challenge confronting CX operations: how to economically retain the most qualified and experienced talent when single client support demand fluctuations may not justify their year-long employment? This is an especially thorny mess to untangle when working to retain notoriously difficult-to-recruit licensed agents whose certifications are indispensable, though maybe only a few months at a time.

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Posted by Everise on
Nov 21, 2018
Posted By: Everise

Globally, the Business Process Outsourcing (BPO) industry was valued at 88.9billion in 2017 and is projected to grow to USD$262.2 billion by 2022. 8.5% of that growth is expected to come from the Asia-Pacific region, where BPO is fast becoming the main contributor to employment and economic growth.

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Posted by Everise on
Mar 9, 2018
Posted By: Everise

With the promise of automation, faster output and better results, AI (Artificial Intelligence) will affect the BPO (Business Process Outsourcing) in the Philippines. Everise, however, downplayed the fear of people in the call center and customer experience industry on the possibility of job loss due to this advancement in the industry.

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Posted by Everise on
Feb 22, 2018
Posted By: Everise

Singapore — February 22, 2018. Everise Holdings (Everise) announced its partnership with Microsoft to innovate the Business Process Outsourcing (BPO) and Contact Center industry with Microsoft’s Artificial Intelligence (AI) platform.

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