Everise is an international customer experience brand, elevating over 500,000 interactions per day, from our sites in six countries on three continents. One of our largest locations is in Manila, the capital city of the Philippines – a culturally rich nation whose history is deeply intertwined with that of the United States.

I’d like to share with you the formula for elevating not only customer experiences, but experiences for all your products and people. In today’s experience-led economy, people don’t buy products, they buy experiences. Why? Because as goods and services have become commoditised, people are willing to spend more on a better experience.

Singapore-based Everise, a global experience company that provides end-to-end omnichannel customer service solutions to Fortune 500 companies and renowned unicorns such as Hong Leong Bank, Caavo and more, announced today it has received three Stevie^® International Business Awards, one of the world’s leading business awards programs and six more awards from the Stevie^® Awards for Great Employers. This is in recognition of Everise and its customer service solutions as well as objectives to be a great place to work.

Becoming a part of the Everise team was a fortunate stroke of serendipity for Edgar Yslas, a supervisor from Everise Tucson. Before moving in the United States to follow his parents, he was a student-athlete playing soccer in college under scholarship. Unfortunately, he got injured which led him to lose his scholarship.

When I established Everise in 2016, I had a vision to disrupt the Business Process Outsourcing (BPO) industry by identifying and subsequently acquiring companies which showed potential in the areas of customer experience.  In the span of the previous 20 months, my team and I successfully led the monumental task of acquiring two best-in-class Customer Experience companies in the US; an Enterprise AI company in Malaysia; started a joint venture with Korean BPO giant, UBASE, in Malaysia; as well as, secured a global partnership with Microsoft.    Safe to say we hit the ground running, and still have yet to slow down.

As a truly global experience company, Everise continues to create spaces where technology and innovation can flourish. One of these places is Austin, Texas, where, thanks to a strong, tech-savvy market and robust economy, U.S. News & World Report named Austin the #1 place to live in the U.S. for 2017 and 2018. 

Part-time E-gamer, Part-time Operations Supervisor- this is how Kim Langer of Everise Twin Falls identifies herself. Her experience as an avid gamer has taught her valuable lessons that she was able to apply in her tasks as an employee.

If there’s a word to describe Fran Brumit, it would be dedicated. On top of being a Licensed Health and Life Insurance Agent, she religiously accompanies her dog to training to become a therapy dog. It is not just her dog that goes through training, she herself partakes in it. On days that they are not in training, Fran keeps her lovely dog in tiptop shape.

A little while back, I spoke at a Female Entrepreneurs Day event with my youngest daughter sitting front and centre for my talk with Sophia, a social humanoid robot developed by Hong Kong based company Hanson Robotics. The interaction with Sophia was quite interesting to say the least, but the real reason I got involved with the Female Entrepreneurs Worldwide (FEW) organisation was to talk about the HeForShe movement, show support as well as give a bit of my insight and knowledge to the ladies in the audience that day.

Meet Yuko Kamogawa, a Trainer for Everise. Before becoming a part of Everise, Yuko was originally from Japan, specifically in the historical city of Odawara, found in Kanagawa Prefecture. Growing up surrounded by old castles that date back to the Kamakura period, she has developed a strong appreciation of culture and language at an early age.