--- title: 2020, What an EXTRA-Ordinary Year! description: 2020 has been an extraordinary year for everyone. The pandemic served as a catalyst of change for people and businesses alike, one that disrupted our way of life and forced us into adapting to a new normal. It brought challenges that transformed us as a company, but it also strengthened our unity as an organization that puts people first, incubates innovation, and celebrates diversity. But together, Everise and our champions rose to the challenge and evolved as one Everise family. Here’s a recap of what we’ve accomplished this year. image: https://insights.weareeverise.com/hubfs/Everise%20Leadership%201200%20x%20630px%20-12-17-20.jpg --- [![Everise Logo](https://insights.weareeverise.com/hubfs/Logos/Everise%20Logo%20color%20(1).png)](https://weareeverise.com/) - Who we are Who we are Learn more about Everise and the people behind our work. 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[Healthcare Support patients, members, and providers across the journey.](https://weareeverise.com/industries/healthcare/) [Insurance Deliver seamless service from onboarding to claims support.](https://weareeverise.com/industries/insurance/) [Utilities Improve engagement and efficiency with always-on support.](https://weareeverise.com/industries/utilities/) [Travel & Hospitality Elevate guest experiences and scale during peak demand.](https://weareeverise.com/industries/travel-hospitality/) - [Careers](https://weareeverise.com/work-for-us/) - [Contact Us](https://weareeverise.com/contact-us/) [Home](https://weareeverise.com/) > [Insights](https://weareeverise.com/insights/) > 2020, What an EXTRA-Ordinary Year! **3 min read** # **2020, What an EXTRA-Ordinary Year!** [People-first](https://insights.weareeverise.com/tag/People-first) [Celebrate Diversity](https://insights.weareeverise.com/tag/Celebrate-Diversity) [BPO](https://insights.weareeverise.com/tag/BPO) [Customer Experience](https://insights.weareeverise.com/tag/Customer-Experience) [Awards](https://insights.weareeverise.com/tag/Awards) [Product Experience](https://insights.weareeverise.com/tag/Product-Experience) [Employee Engagement](https://insights.weareeverise.com/tag/Employee-Engagement)    |    By Everise    |    Dec 17, 2020 ![](https://insights.weareeverise.com/hubfs/Everise%20Leadership%201200%20x%20630px%20-12-17-20.jpg) It’s safe to say that 2020 has been an ***extra***ordinary year for people around the world. The pandemic served as a catalyst of change for people and businesses alike. It brought challenges that transformed the world around us, and in doing so it strengthened our resolve to be an organization that puts people first, incubates innovation, and celebrates diversity.  Here is our year in review. [2020, An EXTRA-Ordinary Year | Everise](https://vimeo.com/490987855) from [Everise](https://vimeo.com/weareeverise) on [Vimeo](https://vimeo.com).   To keep our champions safe from the pandemic, we sent our people back into the safety of their homes. Our teams at Everise were hard at work on creating secure and scalable solutions that would allow our champions to work-at-home. Within two weeks of the pandemic outbreak, [we successfully transitioned over 95 percent of our workforce into secure work environments](https://insights.weareeverise.com/everisers-celebrate-a-successful-work-at-home-transition). We'd like to highlight a few of our achievements this year that helped us continue our purpose of elevating experience for both our people and partners.   ###### **Champion Performance** With a home-based workforce, we were able to continue our operations and even noticed an [improvement in the performance](https://insights.weareeverise.com/impact-report-2-is-work-at-home-working) of our work-at-home champions across productivity and customer experience metrics.   ###### People-first Culture  Our people-first response to the pandemic also resonated with our employees. We experienced a substantial boost on our [Glassdoor](https://www.glassdoor.com/Reviews/Everise-Reviews-E411039.htm)ratings, and thousands of positive reviews poured in from different locations, setting a record high of 4.6/5 stars on our Glassdoor page with a 95% recommendation rate and a 97% approval rate on our Founder and CEO, Sudhir Agarwal. > “The culture that we have at Everise, it ensures that all our colleagues are actually happier.” – [Sudhir Agarwal](https://weareeverise.com/our-leadership/sudhir-agarwal/)   ###### **Crisis-Proof Partnerships** Our clients also took notice of our efforts, applauding our response and sending their regards to our teams at Everise. According to an independent assessment from Bain & Company, Everise received a client net promoter score 2X above the industry average.   > “ Everise was the first to have every rep at home. They absolutely did an outstanding job with the COVID response. My team just buried every other vendor I work with.” – VP, Leading Logistics Company   > “Of all the business partners I work with, Everise was by far the best.” – Senior Manager, Leading Health Insurance.   ###### **Growth for Good**  Our performance helped us grow revenue by almost 30% - this enabled us to employ thousands of new champions around the world and welcome amazing new members to our diverse and growing Everise family. Today we employ people from over 66 nationalities! Additionally, our efforts to improve our social media presence resulted in a 26% increase in social media followers on our [Facebook](https://www.facebook.com/WeAreEverise/), [Instagram](https://www.instagram.com/weareeverise/), and [LinkedIn](https://www.linkedin.com/company/weareeverise/mycompany/) pages.   ###### **Humbling Recognition** Thanks to strong leadership and the passionate performance of our champions, [Everise was featured in over 350 interviews and articles this year](https://medium.com/everise), and we received 16 [awards for our achievements](https://weareeverise.com/why-everise/awards/). Notably, our Founder and CEO was featured [by Business Insider](https://medium.com/everise/business-insider-recognizes-everise-ceo-as-a-top-100-leader-1ded8d517514)as one of the Top 100 Innovative leaders.    ###### **2021 and Beyond** We've transformed so much this year, and are excited for the potential our future holds with our new partner, [Brookfield Asset Management](https://medium.com/everise/everstone-to-sell-its-customer-experience-platform-everise-to-brookfield-e8600d484cf1). So what's in store for 2021? - We will continue our commitment to elevating experiences for our people and partners. - We will continue to invest in the technologies that allowed us to incubate innovation and successfully adapt to an ever-changing business landscape. - With the seemingly endless possibilities presented by our geographically diverse workforce, we will continue to develop innovative ways of transforming our customers into fans and products into passions.   Happy Holidays!   **Related Insights:** - [Happy Holidays from the Everise Leadership](https://info.weareeverise.com/happy-holidays-2020) - [When crisis brings out the best in us](https://insights.weareeverise.com/when-crisis-brings-out-the-best) [![Everise Logo](https://insights.weareeverise.com/hubfs/Logos/Everise%20Logo%20color%20(1).png)](https://weareeverise.com/) Company - [About Everise](https://weareeverise.com/about-us/) - [Our Leadership](https://weareeverise.com/about-us/leadership/) - [Our Global Presence](https://weareeverise.com/our-global-presence/) - [Awards and Recognition](https://weareeverise.com/awards/) - [Pressroom](https://weareeverise.com/pressroom/) Solutions - [Customer Experience Management](https://weareeverise.com/services/customer-experience-management/) - [EverAI & Tech Solutions](https://www.everailabs.com/) - [Digital CX and Transformation](https://weareeverise.com/services/digital-cx-and-transformation/) - [Managed Services](https://weareeverise.com/services/managed-services/) Pages - [Home](https://weareeverise.com/) - [Careers](https://weareeverise.com/work-for-us/) - [Insights](https://insights.weareeverise.com/?_gl=1*1gk4438*_gcl_au*Njg0NjcyODQ5LjE3NzI0Nzg0MzguMTU4NDI3NDEwNC4xNzc1NjcwNjAyLjE3NzU2NzA2MDE.*_ga*NzQ4NzkyMzMzLjE3NzI0Nzg0Mzg.*_ga_6H4W5S3N2V*czE3NzYxODEyMzMkbzI1JGcxJHQxNzc2MTg3MDYyJGozNCRsMCRoMA..) - [Contact Us](https://weareeverise.com/contact-us/) Follow Us - [Facebook](https://www.facebook.com/EveriseUSA/) - [Instagram](https://www.instagram.com/everiseglobal/) - [X](https://x.com/everiseglobal) - [LinkedIn](https://www.linkedin.com/company/everiseglobal/mycompany/) - [Youtube](https://www.youtube.com/weareeverise) © 2026 EVERISE. 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