--- title: "The Malaysian Experience: A Look Inside the Melting Pot" description: Discover what makes Malaysia a leading country in digital innovation as well as an ideal outsourcing hub for Everise and other international companies. image: https://insights.weareeverise.com/hubfs/Malaysia.jpg --- [![Everise Logo](https://insights.weareeverise.com/hubfs/Logos/Everise%20Logo%20color%20(1).png)](https://weareeverise.com/) - Who we are Who we are Learn more about Everise and the people behind our work. [About Everise Get to know our story, values, and what sets us apart.](https://weareeverise.com/about-us/) [Our Leadership Meet the leaders guiding Everise forward.](https://weareeverise.com/about-us/leadership/) [Global Presence Explore where we operate and how we support clients worldwide.](https://weareeverise.com/our-global-presence/) - Our Solutions Our Solutions Our suite of services and tech to power better outcomes. [Customer Experience Management End-to-end CX support designed for regulated industries.](https://weareeverise.com/services/customer-experience-management/) [EverAI & Tech Solutions AI and technology that elevate customer and agent experiences.](https://www.everailabs.com/) [Digital CX and Transformation Modernize journeys, channels, and operations at scale.](https://weareeverise.com/services/digital-cx-and-transformation/) [Managed Services Reliable delivery and operational excellence, end-to-end.](https://weareeverise.com/services/managed-services/) - Who We Serve Who We Serve Industries we support with compliance-first CX delivery. [Healthcare Support patients, members, and providers across the journey.](https://weareeverise.com/industries/healthcare/) [Insurance Deliver seamless service from onboarding to claims support.](https://weareeverise.com/industries/insurance/) [Utilities Improve engagement and efficiency with always-on support.](https://weareeverise.com/industries/utilities/) [Travel & Hospitality Elevate guest experiences and scale during peak demand.](https://weareeverise.com/industries/travel-hospitality/) - [Careers](https://weareeverise.com/work-for-us/) - [Contact Us](https://weareeverise.com/contact-us/) [Home](https://weareeverise.com/) > [Insights](https://weareeverise.com/insights/) > The Malaysian Experience: A Look Inside the Melting Pot **3 min read** # **The Malaysian Experience: A Look Inside the Melting Pot** [Customer Experience](https://insights.weareeverise.com/tag/Customer-Experience) [Strategic Locations](https://insights.weareeverise.com/tag/Strategic-Locations) [Multilingual Hub](https://insights.weareeverise.com/tag/Multilingual-Hub)    |    By Everise    |    Apr 01, 2020 ![](https://insights.weareeverise.com/hubfs/Malaysia.jpg) Malaysia has emerged as one of the region’s leading digital innovation and outsourcing hubs, building and attracting international companies with its infrastructure, diverse talent pool, and beautiful landscape. With more than 100,000 expatriates (expats) in Kuala Lumpur and voted as the #2 city for expats by InterNations, this vibrant Southeast Asian melting pot is as multicultural as it gets.  The Malaysian people heavily value kinship between ethnicities, called *Muhibah’* in Malay, and has been a foundation for the continuous development of the country. Malaysia has matured into a sweet spot for a multi-faceted society, competing as one of the top economies in Asia with its consistent economical and industrial growth. Alongside its rich mix of influences with remnants from the colonial age, this wonderful country is a beautifully mixed cocktail of friendly people, world-class dining, and unforgettable experiences.    ##### **An Attractive Business Environment** According to [CEOWORLD Magazine](https://ceoworld.biz/2020/02/17/worlds-best-countries-to-invest-in-or-do-business-for-2020/), Malaysia was ranked as the 9th best place to make investments in or do business in 2020. Strategically located between India and China, and embedded on the Malacca Straights, a major shipping route enables Malaysia access to large Asian markets. Over the last two decades, it has seen an influx of small to medium size enterprises along with global giants such as DHL, Shell, IBM, and HP which have set up offices. Malaysia is also recognised as one of the preferred destinations for outsourcing and attracting talent and business from all over the world.    Because of the country’s attractive natural and business environment, Malaysia brings tremendous value to the relationships between a company and its people, translating to a higher-quality experience, enthusiastic employee engagement, and higher retention rates.     ##### **A Land of Languages**  As a next-gen business process outsourcing (BPO) company, Everise is leading the industry with its Multilingual Hub situated in the core of a melting pot, Kuala Lumpur, delivering cost-effective native language support from happier, more motivated agents. There are thousands of beautiful beaches, a large expat community from around ASEAN, and 60 international airlines ready to jet-set travelers to over 100 destinations. Being a beautiful and ethnically diverse region of the world and encompassing a combination of good infrastructure, strong government partnerships, and warm weather, Malaysia is at the top of the list to attract multilingual talent.     ##### **Natives Serving Natives**  [Cross-shoring](https://weareeverise.com/solutions/cross-shore) is a unique “natives-serving-natives” support operations model that offers customer lifecycle management services by native speakers at a lower cost, without compromising on the customer experience, delivered through a multilingual hub.  Traditionally, businesses that want to grow in Asia need to set up customer support operations in each country they enter. Everise’s Multilingual Hub solves this challenge by enabling companies to efficiently scale their business across each unique market.   Some of the world’s most valued brands use our state-of-the-art multilingual hub offering full proficiency omnichannel customer support through native language speakers of over 25 languages. It is also one of Malaysia’s largest Japanese employers.     ##### **Combating Coronavirus**  Amidst the spread of COVID-19, customer and employee loyalty are more important than ever. During the uncertainty, Everise’s Malaysian team pulled together 95% of its agents, or champions as we would like to call them, and migrated them to a safe and secure work-at-home solution in less than two weeks.   > “In disruptive times like these, companies investing in home-based talent and technology are leveraging their resilience to achieve growth. Everise has made these investments, which empower our people to connect and engage, ensuring we are able to quickly adapt to meet the needs of our partners,” says [Sudhir Agarwal](https://weareeverise.com/our-leadership/sudhir-agarwal), Founder and CEO of Everise.   Everise has a presence in [strategic markets](https://weareeverise.com/why-everise/strategic-locations) including the United States, Guatemala, Ireland, Philippines, Japan and Malaysia, with its global headquarters in Singapore.   Find out more about engineering a [home-based CX](https://weareeverise.com/solutions/work-at-home)solution to get you through this crisis and the next one as well. *[Contact us](https://www.weareeverise.com/contact-us) today!*   **Related Insights:** - [Guatemala: A Resilient Culture](https://insights.weareeverise.com/guatemala-a-resilient-culture) - [Japan: Blending Culture and Innovation](https://insights.weareeverise.com/japan-blending-culture-and-innovation) [![Everise Logo](https://insights.weareeverise.com/hubfs/Logos/Everise%20Logo%20color%20(1).png)](https://weareeverise.com/) Company - [About Everise](https://weareeverise.com/about-us/) - [Our Leadership](https://weareeverise.com/about-us/leadership/) - [Our Global Presence](https://weareeverise.com/our-global-presence/) - [Awards and Recognition](https://weareeverise.com/awards/) - [Pressroom](https://weareeverise.com/pressroom/) Solutions - [Customer Experience Management](https://weareeverise.com/services/customer-experience-management/) - [EverAI & Tech Solutions](https://www.everailabs.com/) - [Digital CX and Transformation](https://weareeverise.com/services/digital-cx-and-transformation/) - [Managed Services](https://weareeverise.com/services/managed-services/) Pages - [Home](https://weareeverise.com/) - [Careers](https://weareeverise.com/work-for-us/) - [Insights](https://insights.weareeverise.com/?_gl=1*1gk4438*_gcl_au*Njg0NjcyODQ5LjE3NzI0Nzg0MzguMTU4NDI3NDEwNC4xNzc1NjcwNjAyLjE3NzU2NzA2MDE.*_ga*NzQ4NzkyMzMzLjE3NzI0Nzg0Mzg.*_ga_6H4W5S3N2V*czE3NzYxODEyMzMkbzI1JGcxJHQxNzc2MTg3MDYyJGozNCRsMCRoMA..) - [Contact Us](https://weareeverise.com/contact-us/) Follow Us - [Facebook](https://www.facebook.com/EveriseUSA/) - [Instagram](https://www.instagram.com/everiseglobal/) - [X](https://x.com/everiseglobal) - [LinkedIn](https://www.linkedin.com/company/everiseglobal/mycompany/) - [Youtube](https://www.youtube.com/weareeverise) © 2026 EVERISE. All rights reserved. [Privacy Policy](https://weareeverise.com/privacy-policy/) [Terms of Use](https://weareeverise.com/terms-of-use/) [Disclaimer](https://weareeverise.com/disclaimer/) [Cookies Settings](https://weareeverise.com/about-us/leadership/#) [CCPA Privacy Notice](https://weareeverise.com/wp-content/uploads/2025/12/CCPA_CPRA-Privacy-Notice-10-14-2025.pdf) [Do Not Sell or Share My Personal Information](https://everise.privacy.saymine.io/Everise) [Trust Center](https://trust.weareeverise.com/?_gl=1*degd67*_gcl_au*MTkwMTE5NTM3Ni4xNzY3OTkwNTc0*_ga*NjIxODQ5MTI2LjE3Njc5OTA1NzQ.*_ga_6H4W5S3N2V*czE3NjgyNTYxNDEkbzMkZzEkdDE3NjgyNTkxMDkkajYwJGwwJGgw)