Recently Parks Associates, a connected device intelligence firm, hosted their first session in their Connected Health Summit. During this session, the focus was on leveraging the smart home for a healthy home and the impact smart home devices have for our senior populations. With many smart home health devices available, and that will soon be available, have the unique ability to keep seniors independent for longer. It is vital that we support our seniors in understanding and using this technology so they can continue to thrive. 

One of the most anticipated events of the century -- the development of the Covid-19 vaccine -- also happens to be one of the most contentious. Potential recipients from every segment of society have a wide range of concerns and many have grown distrustful of information sources they previously counted on.

We all look back on mid-March of 2020 as the week the world turned upside down. The arrival of Covid-19 in the US altered how we live and work. Of course, Covid being at its core a disease, all eyes have been on the healthcare industry and its response, on every level.  

The American healthcare industry enjoyed an infamously privileged status for a long time.  For decades, it didn’t much matter how consumers felt about their member experience. Traditional competition was minimal because most peoples’ choices were made by their employers. Complaints rarely made it beyond one’s immediate social circle – which was itself generally comprised of people equally unhappy with their own member experiences.  

When the pandemic first broke out, Everise quickly transitioned over ninety percent of our workforce into remote work environments. Fast-forward to the present day, most of our champions are now working in the safety of their homes. In this installment of People of Everise, we’re introducing a new series - Live from our Living Room - where we interview our work-at-home champions in the comfort of their homes and learn more about them as they share a glimpse into their personal lives and how they’re adjusting to a new work environment.

It's been an eventful year and many unforeseen changes are now shaping the future of how we will work and function as a society. Uncertain market conditions have accelerated the adoption of intelligent tools that can ensure business and social continuity. One of these tools is Artificial Intelligence(AI), which is proving to be the champion that can provide dependable solutions to a post-pandemic world. By enabling us to improve how we work and automating robotic tasks, this smart technology is transforming different industries in profound ways.

It’s a central challenge confronting CX operations: how to economically retain the most qualified and experienced talent when single client support demand fluctuations may not justify their year-long employment? This is an especially thorny mess to untangle when working to retain notoriously difficult-to-recruit licensed agents whose certifications are indispensable, though maybe only a few months at a time.

Everise provides premium customer support for many vital industries, but our sector of deepest domain expertise is undoubtedly healthcare, where our primary specialty is member and provider support for health insurance companies. Within the insurance space, we specialize in serving Medicare patients – precisely the group at highest risk for complications caused by COVID-19.