--- title: Home-based Agents are Transforming the CX Industry description: Work-at-home agents prove that companies can provide great support regardless of agents' preferred work location. image: https://insights.weareeverise.com/hubfs/everise-woman-using-her-laptop.jpg --- [![Everise Logo](https://insights.weareeverise.com/hubfs/Logos/Everise%20Logo%20color%20(1).png)](https://weareeverise.com/) - Who we are Who we are Learn more about Everise and the people behind our work. [About Everise Get to know our story, values, and what sets us apart.](https://weareeverise.com/about-us/) [Our Leadership Meet the leaders guiding Everise forward.](https://weareeverise.com/about-us/leadership/) [Global Presence Explore where we operate and how we support clients worldwide.](https://weareeverise.com/our-global-presence/) - Our Solutions Our Solutions Our suite of services and tech to power better outcomes. 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[Healthcare Support patients, members, and providers across the journey.](https://weareeverise.com/industries/healthcare/) [Insurance Deliver seamless service from onboarding to claims support.](https://weareeverise.com/industries/insurance/) [Utilities Improve engagement and efficiency with always-on support.](https://weareeverise.com/industries/utilities/) [Travel & Hospitality Elevate guest experiences and scale during peak demand.](https://weareeverise.com/industries/travel-hospitality/) - [Careers](https://weareeverise.com/work-for-us/) - [Contact Us](https://weareeverise.com/contact-us/) [Home](https://weareeverise.com/) > [Insights](https://weareeverise.com/insights/) > Home-based Agents are Transforming the CX Industry **3 min read** # **Home-based Agents are Transforming the CX Industry** [People-first](https://insights.weareeverise.com/tag/People-first) [Work-at-Home](https://insights.weareeverise.com/tag/Work-at-Home)    |    By Judd Bagley    |    May 17, 2019 ![](https://insights.weareeverise.com/hubfs/everise-woman-using-her-laptop.jpg) It is interesting to dig into data and discover a treasure of information, you don’t expect to be there. This was the case with C3, an Everise company, when it looked at the demographic differences between their [home-based agents](https://insights.weareeverise.com/home-based-jobs-attractive-in-aggressive-hiring-landscape) and office-based agents, thinking the former would be slightly older than the latter but not much beyond that. What the data showed was much farther. ![everise-work-from-home-statistics](https://insights.weareeverise.com/hs-fs/hubfs/everise-work-from-home-statistics.png?width=1600&name=everise-work-from-home-statistics.png) C3’s home-based agents turned out to be well-educated with 62% having a college degree. This is twice the average number of adults in the US that hold a four-year degree, which is 30%. Only 15% of the traditional brick and mortar agents have a college degree but this is somehow accounted for by the next statistics. The average age of work at home agents is 38 years old while their counterparts in experience centers are 23. It can be inferred that employees in the company’s centralized contact centers are still finishing their degrees. The disparity in the age heavily affects the next data found. Work-at-home agents have an average of 10-year work experience as opposed to the two-year experience of traditional agents who, again, are younger. Home-based [customer experience experts](https://weareeverise.com/why-everise) are very effective because of their quality attributed to their wisdom gain through experience in the workforce- including experience that follows [markedly reduced attrition](https://insights.weareeverise.com/effect-home-based-cx-to-attrition-absenteeism). With the discovered data, Everise highlights the premium quality support they offer regardless of their preferred work location is. Yet the unique attributes of the work-at-home workforce and their substantial impact on NPS and customer churn makes them a well-suited support team. **Related Posts:** - [Case study:  Home Based Digital Workforce](https://info.weareeverise.com/resources/case-study/home-based-digital-workforce) - [Case Study: Multilingual Hub](https://info.weareeverise.com/resources/case-study/multilingual-hub) - [Effect of Home-Based CX to Attrition and Absenteeism](https://insights.weareeverise.com/effect-home-based-cx-to-attrition-absenteeism) [![Everise Logo](https://insights.weareeverise.com/hubfs/Logos/Everise%20Logo%20color%20(1).png)](https://weareeverise.com/) Company - [About Everise](https://weareeverise.com/about-us/) - [Our Leadership](https://weareeverise.com/about-us/leadership/) - [Our Global Presence](https://weareeverise.com/our-global-presence/) - [Awards and Recognition](https://weareeverise.com/awards/) - [Pressroom](https://weareeverise.com/pressroom/) Solutions - [Customer Experience Management](https://weareeverise.com/services/customer-experience-management/) - [EverAI & Tech Solutions](https://www.everailabs.com/) - [Digital CX and Transformation](https://weareeverise.com/services/digital-cx-and-transformation/) - [Managed Services](https://weareeverise.com/services/managed-services/) Pages - [Home](https://weareeverise.com/) - [Careers](https://weareeverise.com/work-for-us/) - [Insights](https://insights.weareeverise.com/?_gl=1*1gk4438*_gcl_au*Njg0NjcyODQ5LjE3NzI0Nzg0MzguMTU4NDI3NDEwNC4xNzc1NjcwNjAyLjE3NzU2NzA2MDE.*_ga*NzQ4NzkyMzMzLjE3NzI0Nzg0Mzg.*_ga_6H4W5S3N2V*czE3NzYxODEyMzMkbzI1JGcxJHQxNzc2MTg3MDYyJGozNCRsMCRoMA..) - [Contact Us](https://weareeverise.com/contact-us/) Follow Us - [Facebook](https://www.facebook.com/EveriseUSA/) - [Instagram](https://www.instagram.com/everiseglobal/) - [X](https://x.com/everiseglobal) - [LinkedIn](https://www.linkedin.com/company/everiseglobal/mycompany/) - [Youtube](https://www.youtube.com/weareeverise) © 2026 EVERISE. 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