Singapore has the capability to overcome its challenges and go beyond its boundaries and into Asia through partnerships and leveraging technology.

With the promise of automation, faster output and better results, AI (Artificial Intelligence) will affect the BPO (Business Process Outsourcing) in the Philippines. Everise, however, downplayed the fear of people in the call center and customer experience industry on the possibility of job loss due to this advancement in the industry.

Singapore — February 22, 2018. Everise Holdings (Everise) announced its partnership with Microsoft to innovate the Business Process Outsourcing (BPO) and Contact Center industry with Microsoft’s Artificial Intelligence (AI) platform.

AI (Artificial Intelligence) will transform the BPO industry, this is what Everise CEO, Sudhir Agarwal explained in an interview with CNBC senior correspondent, Sri Jegarajah, as he explained that technology should not be viewed as a threat, and only those that embrace it can survive the future of the Business Process Outsourcing (BPO) sector.