--- title: Everise CEO Explains the Role of AI in BPO Industry description: Everise CEO, Sudhir Agarwal, explains the role of AI in BPO industry. image: https://insights.weareeverise.com/hubfs/Sudhir%20Agarwal_Everise%20CEO_CNBC_AI%20and%20BPO%20Industry.png --- [![Everise Logo](https://insights.weareeverise.com/hubfs/Logos/Everise%20Logo%20color%20(1).png)](https://weareeverise.com/) - Who we are Who we are Learn more about Everise and the people behind our work. [About Everise Get to know our story, values, and what sets us apart.](https://weareeverise.com/about-us/) [Our Leadership Meet the leaders guiding Everise forward.](https://weareeverise.com/about-us/leadership/) [Global Presence Explore where we operate and how we support clients worldwide.](https://weareeverise.com/our-global-presence/) - Our Solutions Our Solutions Our suite of services and tech to power better outcomes. 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Everise, a global customer experience company, is set to partner with Microsoft by using AI platform that will increase efficiency and productivity, saving clients their money and produce more work than what other BPO companies are able to do. This jump towards business automation, however, does not mean job losses. Agarwal explained that with technology the industry will evolve and not perish. “I think it means the evolution of call centers. Call centers will transform into experience companies. I think it will become more omnichannel. And I think you have to embrace technology, so it is not the end of all,” he said. When questioned about customer feedback when it comes to the new AI platform, Agarwal shared promising responses among their clients. “We set up our first two digital labs, one in Vegas and one in Manila. And we got our clients in there and they’ve been absolutely blown away, because really the clients want to see solutions. They want to see how we work with technology companies and what solutions we can level up that will directly impact them, so they are absolutely thrilled,” Agarwal said. He added that this news about technology will surely excite all their clients. In the end of the CNBC interview, Agarwal reiterated the importance of technology as an opportunity to evolve. “You got to take technology, not as a threat, but you got to embrace it. For us, this (AI Platform) is a unique opportunity with Microsoft that we can disrupt the industry, and I think others will follow soon.” Everise aims to become a $500 million-dollar powerhouse in the BPO sector through this partnership with Microsoft’s AI platform. Watch the full interview [here](https://www.cnbc.com/video/2018/02/22/a-i-will-change-business-process-outsorucing.html). 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