Everise

Everise
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Posted by Everise on
Nov 11, 2020
Posted By: Everise

An April 2020 Deloitte poll found that 32% of businesses believe the end of the pandemic will bring with it a reduction in outsourcing. Deloitte says that this may be due to the inflexibility -- perceived or real -- of hard contract terms imposed in response to the sudden changes that the crisis presented. Might this portend the long-anticipated BPO industry disruption?

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In this episode of Live From Our Living Room, we’re interviewing one of our experienced champions who has been a part of our Everise family for over eight years and has recently become a mother.

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Posted by Everise on
Nov 5, 2020
Posted By: Everise

Leading APAC bank, Hong Leong Bank (HLB), has been growing substantially over the years. Much like scaling customer support, HLB had to build a large Helpdesk team that required a substantial investment of time and resources by the Human Resource Department (HR) who handled over 23,500, often repetitive, email & phone enquiries.

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In this episode of our Live From Our Living Room Series, we’re featuring one of our long-time champions who is familiar with remote work and was the first work-at-home Team Lead from Salt Lake City.

Meet Christina Hackwell, Operations Supervisor for Everise. Christina has been featured in a previous episode of our People of Everise Series and is still with the company to this day. In this episode of our LFOLR Series, she invited us into her home for a quick chat to catch up with her.

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Today, enterprises require crisis-resilient, anywhere/anytime support for their customers, more than ever. So one question we often get from partners and analysts alike is: "How has the engagement between supervisors and agents changed since moving into a virtual environment?" The honest answer is the processes remain the same, only the ways we do it has.  

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Posted by Everise on
Nov 3, 2020
Posted By: Everise

In the pre-pandemic world, we can probably agree that business was done differently. Meetings were held in bland conference rooms with lukewarm coffee and maybe a slightly stale doughnut tray. We shook hands, sat face-to-face, and made small-talk before reviewing that fancy PowerPoint deck from a drop-down screen or a large monitor; this was a typical scene in offices worldwide.

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The CXP Best Customer Experience Awards 2020™, is the first and only regional awards for excellence in customer experience, as judged by customers. As a global Customer Experience company, Everise has won numerous awards in the CX industry by consistently transforming customers into fans, and products into passions. We encourage others to get the recognition they deserve and share it with the world at the CXP Best Customer Experience Awards!

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Working from home brought many changes to the workforce, but it has also provided many benefits for our people. Our LFOLR Series gives us a glimpse into the lives of our work-at-home champions and the positive changes it brought to their lives. Meet David Vanlangeveld, certified Benefits Advisor for Everise. In this episode of People of Everise, David talks about his personal work-at-home experience and how convenient it has been for him so far. He also shares his personal hobbies, most notably his love for video games and Star Wars.

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When the pandemic first broke out, Everise quickly transitioned over ninety percent of our workforce into remote work environments. Fast-forward to the present day, most of our champions are now working in the safety of their homes. In this installment of People of Everise, we’re introducing a new series - Live from our Living Room - where we interview our work-at-home champions in the comfort of their homes and learn more about them as they share a glimpse into their personal lives and how they’re adjusting to a new work environment.

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Posted by Everise on
Oct 15, 2020
Posted By: Everise

It's been an eventful year and many unforeseen changes are now shaping the future of how we will work and function as a society. Uncertain market conditions have accelerated the adoption of intelligent tools that can ensure business and social continuity. One of these tools is Artificial Intelligence(AI), which is proving to be the champion that can provide dependable solutions to a post-pandemic world. By enabling us to improve how we work and automating robotic tasks, this smart technology is transforming different industries in profound ways.

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