Everise

Everise
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Posted by Everise on
Dec 2, 2020
Posted By: Everise

Meet Doyal Bennett, Training Manager from Twin Falls, Idaho. Doyal was featured in our People of Everise Series back in 2019, and this year marks his 10th anniversary of being part of the Everise family. In this episode of Live From Our Living Room, Doyal shares the best things about being a trainer for Everise and how he adapted to training people both in a brick-and-mortar and virtual training environment.

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Apple is known as one of the most successful companies in the 21st century. With unparalleled revenue growth from 8 billion U.S. dollars in 2004 to more than 260 billion in 2019, the company has experienced varying degrees of success over the years due to its innovative marketing strategies that promote brand loyalty for consumers and businesses alike. 

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Posted by Everise on
Nov 30, 2020
Posted By: Everise

The Experience Economy was in full effect, with 76% of consumers agreeing they would rather spend money on experiences over material items. But almost overnight, the pandemic upended this. Consumers now seek out brands who use technology to make their experiences with products and services seamless and contactless, while still retaining a human touch. We are entering the virtual experience economy.

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Posted by Everise on
Nov 18, 2020
Posted By: Everise

Meet Nikko Dela Cruz, Team Lead in Business Controllership for Everise. For over nine years, Nikko has been a part of our company and actively fulfilling his duties as a champion of Everise. He is also one of our many champions who started working from home during the onset of the pandemic. In this episode of Live From Our Living Room, we had a quick interview with Nikko from his home to get to know more about his personal background and how working from home has worked out for him and his family.

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Posted by Everise on
Nov 11, 2020
Posted By: Everise

An April 2020 Deloitte poll found that 32% of businesses believe the end of the pandemic will bring with it a reduction in outsourcing. Deloitte says that this may be due to the inflexibility -- perceived or real -- of hard contract terms imposed in response to the sudden changes that the crisis presented. Might this portend the long-anticipated BPO industry disruption?

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In this episode of Live From Our Living Room, we’re interviewing one of our experienced champions who has been a part of our Everise family for over eight years and has recently become a mother.

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Posted by Everise on
Nov 5, 2020
Posted By: Everise

Leading APAC bank, Hong Leong Bank (HLB), has been growing substantially over the years. Much like scaling customer support, HLB had to build a large Helpdesk team that required a substantial investment of time and resources by the Human Resource Department (HR) who handled over 23,500, often repetitive, email & phone enquiries.

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In this episode of our Live From Our Living Room Series, we’re featuring one of our long-time champions who is familiar with remote work and was the first work-at-home Team Lead from Salt Lake City.

Meet Christina Hackwell, Operations Supervisor for Everise. Christina has been featured in a previous episode of our People of Everise Series and is still with the company to this day. In this episode of our LFOLR Series, she invited us into her home for a quick chat to catch up with her.

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Today, enterprises require crisis-resilient, anywhere/anytime support for their customers, more than ever. So one question we often get from partners and analysts alike is: "How has the engagement between supervisors and agents changed since moving into a virtual environment?" The honest answer is the processes remain the same, only the ways we do it has.  

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Posted by Everise on
Nov 3, 2020
Posted By: Everise

In the pre-pandemic world, we can probably agree that business was done differently. Meetings were held in bland conference rooms with lukewarm coffee and maybe a slightly stale doughnut tray. We shook hands, sat face-to-face, and made small-talk before reviewing that fancy PowerPoint deck from a drop-down screen or a large monitor; this was a typical scene in offices worldwide.

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