--- title: Creating an Agile Work-at-Home Technology Solution description: Ganapathy Subramaniyan, Chief Information Officer for Everise, outlines the important factors that make work-at-home technology more agile and sustainable for businesses. image: https://insights.weareeverise.com/hubfs/WFH%20The%20Game%20Changer%20for%20Agile%20Workforce%20revised.jpg --- [![Everise Logo](https://insights.weareeverise.com/hubfs/Logos/Everise%20Logo%20color%20(1).png)](https://weareeverise.com/) - Who we are Who we are Learn more about Everise and the people behind our work. [About Everise Get to know our story, values, and what sets us apart.](https://weareeverise.com/about-us/) [Our Leadership Meet the leaders guiding Everise forward.](https://weareeverise.com/about-us/leadership/) [Global Presence Explore where we operate and how we support clients worldwide.](https://weareeverise.com/our-global-presence/) - Our Solutions Our Solutions Our suite of services and tech to power better outcomes. 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What was once a sought-after perk of working, suddenly became part of the new normal. Before the spread of COVID-19, the number of U.S. employees that regularly worked from home was relatively small.  Data from the Bureau of Labor Statistics’ most recent National Compensation Survey showed that only 7% of workers in the U.S. had access to a “flexible workplace” benefit. This number would drastically increase after the COVID-19 pandemic forced millions of people into their homes. Today, 64% of US employees are working from home, according to research conducted by [SHRM’s COVID-19 Business Index](https://pages.shrm.org/next-chapter-economic-index?_ga=2.24738874.145361710.1589385259-1522955478.1545034942). Additionally, research from Gallup found that 54% of office workers were willing to quit their jobs for a new one that allowed them to [work remotely](https://weareeverise.com/glossary/remote-working/). With the future of the workforce leaning toward remote work environments, companies need to adopt agile work-at-home solutions that can sustain their operations. [**Ganapathy Subramaniyan**](https://weareeverise.com/our-leadership/ganapathy-subramaniyan), Chief Information Officer for Everise, recently spoke in a webinar for Verint about Everise's [Home Experience Solution](https://weareeverise.com/solutions/work-at-home) (HX) and the important factors that make work-at-home technology more agile and sustainable for businesses.   ##### **During the discussion, he outlined five key traits of an agile work-at-home technology.**   ###### **1. Employee Experience** It is vital to take care of the entire employee experience cycle, from onboarding to the day-to-day support that the employee would need in terms of maintaining their virtual office at home. This includes providing collaboration tools that cover the entire work-at-home processes, the availability of basic infrastructure, hardware, and logistics support. Providing employees with self-service options for basic operational needs such as password resets, and access to alternate channels for Chat & Email Support also helps in making work-at-home solutions more agile.   ###### **2. Quality of Service** This has to do with what the customer can experience from your services if your employees are working from home. It mainly falls under three important factors: **Voice Quality, Connectivity Quality,** and **App Access Quality**. Work with your employees to ensure that the quality of your services from a work-at-home setup meets the office setting standard. ###### **3. Remote Monitoring & Security** Through remote monitoring technology, such as [Smart Secure](https://weareeverise.com/solutions/work-at-home-smart-secure), companies can keep an eye on their operations and provide sustainable work-at-home platform resolutions. From a remote monitoring perspective, there are 4 main areas of concern with regards to supporting customers in a work-at-home environment. **Performance**, **compliance**, **infrastructure**, and **endpoint security** are all vital for maintaining a secure and functioning work-at-home solution.   ###### **4. Gen-Z Technology** Gen-Z Technology has proven to be useful for sustaining agile work-at-home technology. Modern Facial Recognition technology allows biometric authentication, which helps add a layer of security to work-at-home environments. The emergence of new tech such as Chatbots for internal employees can provide them with self-services related to HR, [onboarding](https://info.weareeverise.com/resources/case-study/intelligent-new-hire-onboarding-chatbot), IT Support, and more. [Voicebots](https://info.weareeverise.com/resources/videos/technology) can also enabled people to self-serve over voice channels.   ###### **5. Other Best Practices** Other practices that make work-at-home solutions agile include having dedicated IT Support for work-at-home employees, collaboration tools for training, asset return processes, which Gana further emphasizes during the webinar.   Learn more about Everise's [Home Experience](https://weareeverise.com/solutions/work-at-home) Solution, or contact us at [sales@weareeverise.com](mailto:sales@weareeverise.com) today!   **Related Insights: ** - [Webinar: How Work-At-Home is Working in Asia](https://insights.weareeverise.com/webinar-how-work-at-home-is-working-in-asia) - [Everise Case Study: Swiftly Adapting to the New Normal with Everise Work-at-Home CX](https://info.weareeverise.com/resources/case-study/work-at-home-covid-19) - [What Makes a Successful Work-at-Home CX Solution?](https://insights.weareeverise.com/what-makes-a-successful-work-at-home-cx-solution) [![Everise Logo](https://insights.weareeverise.com/hubfs/Logos/Everise%20Logo%20color%20(1).png)](https://weareeverise.com/) Company - [About Everise](https://weareeverise.com/about-us/) - [Our Leadership](https://weareeverise.com/about-us/leadership/) - [Our Global Presence](https://weareeverise.com/our-global-presence/) - [Awards and Recognition](https://weareeverise.com/awards/) - [Pressroom](https://weareeverise.com/pressroom/) Solutions - [Customer Experience Management](https://weareeverise.com/services/customer-experience-management/) - [EverAI & Tech Solutions](https://www.everailabs.com/) - [Digital CX and Transformation](https://weareeverise.com/services/digital-cx-and-transformation/) - [Managed Services](https://weareeverise.com/services/managed-services/) Pages - [Home](https://weareeverise.com/) - [Careers](https://weareeverise.com/work-for-us/) - [Insights](https://insights.weareeverise.com/?_gl=1*1gk4438*_gcl_au*Njg0NjcyODQ5LjE3NzI0Nzg0MzguMTU4NDI3NDEwNC4xNzc1NjcwNjAyLjE3NzU2NzA2MDE.*_ga*NzQ4NzkyMzMzLjE3NzI0Nzg0Mzg.*_ga_6H4W5S3N2V*czE3NzYxODEyMzMkbzI1JGcxJHQxNzc2MTg3MDYyJGozNCRsMCRoMA..) - [Contact Us](https://weareeverise.com/contact-us/) Follow Us - [Facebook](https://www.facebook.com/EveriseUSA/) - [Instagram](https://www.instagram.com/everiseglobal/) - [X](https://x.com/everiseglobal) - [LinkedIn](https://www.linkedin.com/company/everiseglobal/mycompany/) - [Youtube](https://www.youtube.com/weareeverise) © 2026 EVERISE. 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