We are excited to announce that Everise has received a trademark from the U.S. patent office for our industry leading Systematic Insights® methodology.
Adding value to our partners has always been one of our primary motives in building up the Systematic Insights® team and program. We believe that the best customer experience is one that never requires support. That’s why we developed Systematic Insights®: a data-driven methodology for improving CX by helping our clients perfect their products. But, if customers still need to call, we have world-class support as well.
“A good product or even a proven product, does not always translate to sustained growth,” says Sudhir Agarwal, CEO of Everise. “Our mission is to help brands beat their competitors by turning their consumers into fans, and products into passions.”
By providing cross-functional analysis of the business process and customer experience, our Systematic Insights® team uses data to identify the root cause of customer contacts, and helps solve issues and potential issues, to reduce cost, increase revenue, and improve overall customer satisfaction.
Peter Butler, General Manager of the Systematic Insights® (SI) program, explains, “we help customers understand the driving issue - what drives those contacts - and resolve it on a global scale; then those customers never have a need to contact us.”
Our customers agree. One of our leading Smart Home partners shared:
“The information we've been able to leverage from the SI model has been critical to understanding where our team should focus, and also to represent great case studies of sharing best practices.”
As the saying goes: “For every thousand hacking the leaves of the problem, there is one striking at the root.” Systematic Insights® offers a solution to strike at the root of the issues, minimizing support calls for your product or service.
We're incredibly proud of this milestone and look forward to incubating more innovative solutions that transform both the customer and product experience.
Systematic Insights® in the News: