With the pandemic still affecting people on a global scale, our healthcare champions are hard at work, providing healthcare support for our customers and clients. In this installment of our People of Everise series, we're featuring one of our licensed agents working at home.

Businesses of all sizes were greatly affected by the effects caused by the COVID-19 pandemic. The structure of the economy drastically changed within a matter of months, and even well-established companies had to re-evaluate their strategies to survive within an uncertain business environment.

Everise provides premium customer support for many vital industries, but one of our main domains of expertise is in healthcare. We specialize in providing quality support for health insurance providers and serving their Medicare customers. The champions on the frontline of healthcare support are our licensed agents -- who are hard at work changing people’s lives.

When the pandemic hit, Everise swiftly transitioned 95% of our champions in the Philippines into a secure work-at-home environment within weeks - since then we have continued to thrive.

It’s a central challenge confronting CX operations: how to economically retain the most qualified and experienced talent when single client support demand fluctuations may not justify their year-long employment? This is an especially thorny mess to untangle when working to retain notoriously difficult-to-recruit licensed agents whose certifications are indispensable, though maybe only a few months at a time.

The COVID-19 pandemic has profoundly impacted the way we function as a global society. Particularly, our increased isolation and work-from-home environment has also significantly accelerated consumer online spending behaviours.

Japan is an amazing destination and is widely known for its fascinating and colorful culture. The country is a blend of Eastern traditions and Western modernity built upon a prolific history. Upon visiting the country, one will immediately notice the pristine natural scenery with some of the world’s most beautiful waterfalls. And of course, one shouldn’t miss seeing the infamous Mount Fuji or the blooming of the cherry blossoms.

Meet Helen Franco, Chief Legal Officer for Everise. Helen’s years of experience and extensive knowledge in corporate law has been an important part of our success and growth as a company. Her dedication and resilience continue to be a source of inspiration to everyone she works with to this day. In this episode of People of Everise, Helen shares her journey in the corporate world, the challenges faced by female professionals, and the strides that women have made in the workplace.

To innovate is to introduce something new or utilize methods that haven't been thought of before. Meet Roger Meador, Senior Vice President for Information Technology at Everise. Roger has built his career by innovating and modernizing the contact center environment. In this episode of People of Everise, he shares with us his journey and the value of innovation in his personal life.