It’s safe to say that 2020 has been an extraordinary year for people around the world. The pandemic served as a catalyst of change for people and businesses alike. It brought challenges that transformed the world around us, and in doing so it strengthened our resolve to be an organization that puts people first, incubates innovation, and celebrates diversity. 

One of the more compelling but least examined impacts of the pandemic relates to how the surge of remote work has shifted the labor market and altered the criteria talent acquisition professionals employ when evaluating the suitability of potential candidates.

Meet Kim Langer, Senior Supervisor for Everise. Last year, we featured Kim in our People of Everise Series, where she shared her passion for gaming and how she applied the skills she learned from games towards her work. Now working at home, Kim sat down with us for a quick interview to catch up on her career and work-at-home life.

We all look back on mid-March of 2020 as the week the world turned upside down. The arrival of Covid-19 in the US altered how we live and work. Of course, Covid being at its core a disease, all eyes have been on the healthcare industry and its response, on every level.  

The American healthcare industry enjoyed an infamously privileged status for a long time.  For decades, it didn’t much matter how consumers felt about their member experience. Traditional competition was minimal because most peoples’ choices were made by their employers. Complaints rarely made it beyond one’s immediate social circle – which was itself generally comprised of people equally unhappy with their own member experiences.  

Meet Doyal Bennett, Training Manager from Twin Falls, Idaho. Doyal was featured in our People of Everise Series back in 2019, and this year marks his 10th anniversary of being part of the Everise family. In this episode of Live From Our Living Room, Doyal shares the best things about being a trainer for Everise and how he adapted to training people both in a brick-and-mortar and virtual training environment.

Apple is known as one of the most successful companies in the 21^st century. With unparalleled revenue growth from 8 billion U.S. dollars in 2004 to more than 260 billion in 2019, the company has experienced varying degrees of success over the years due to its innovative marketing strategies that promote brand loyalty for consumers and businesses alike. 

The Experience Economy was in full effect, with 76% of consumers agreeing they would rather spend money on experiences over material items. But almost overnight, the pandemic upended this. Consumers now seek out brands who use technology to make their experiences with products and services seamless and contactless, while still retaining a human touch. We are entering the virtual experience economy.

Meet Nikko Dela Cruz, Team Lead in Business Controllership for Everise. For over nine years, Nikko has been a part of our company and actively fulfilling his duties as a champion of Everise. He is also one of our many champions who started working from home during the onset of the pandemic. In this episode of Live From Our Living Room, we had a quick interview with Nikko from his home to get to know more about his personal background and how working from home has worked out for him and his family.

An April 2020 Deloitte poll found that 32% of businesses believe the end of the pandemic will bring with it a reduction in outsourcing. Deloitte says that this may be due to the inflexibility -- perceived or real -- of hard contract terms imposed in response to the sudden changes that the crisis presented. Might this portend the long-anticipated BPO industry disruption?