After having to completely transform overnight, the BPO industry now finds itself poised at its next impasse. Is work-at-home simply a business continuity plan, or is it the new table stakes for the industry. It's at these moments it's good to take a measured review of how ready the industry was and what it's doing to prepare for the future.  

Recruiting is traditionally a labor-intensive task. Talent acquisitions teams need to spend time sourcing, screening and scrutinizing candidates in order to ensure they select the right one for both the company and the job.

We are excited to announce that Everise has received a trademark from the U.S. patent office for our industry leading Systematic Insights® methodology.

The onset of Covid-19 has resulted in a massive paradigm shift in how people live their lives worldwide. This shift has caused many people, businesses and governments to rethink and relook how we work, communicate and more. Some of the changes have been devastating, but it has also given rise to unexpected opportunities. Find out which digital experience trends have the most room for growth in a post-coronavirus world.

On April 22 2020, Sudhir Agarwal, Founder and CEO for Everise, and Ryan Hollenbeck, Senior Vice President of Global Marketing for Verint hosted a webinar for over 500 participants, providing guidance on how businesses can adapt and respond to the COVID-19 crisis.

At Everise, we've always believed that the optimal outsourcing strategy is one that is blended between work-at-home and brick-and-mortar, as well as distributed globally. However, while the market was catching up to us, a global pandemic rapidly sped this process up.   

Everise provides premium customer support for many vital industries, but our sector of deepest domain expertise is undoubtedly healthcare, where our primary specialty is member and provider support for health insurance companies. Within the insurance space, we specialize in serving Medicare patients – precisely the group at highest risk for complications caused by COVID-19.

Experience is a great teacher, and for Dave Palmer, President of Everise, it is also an asset that he values greatly. For him, taking every chance that he encountered and learning from each of them was what paved the way for his upward career trajectory.

In our continued commitment to be transparent and report on our operational health, I am pleased to share our weekly Work-at-Home Transformation briefing. Last week we committed to enabling up to 87% of our workforce to work from home and I am proud to share that we have over-delivered again, with 90% of our champions at home.  

The past few weeks we took part in one of the largest cultural transformations in history as Everise, and the world moved, into our homes. Gagan Mehta, Executive Vice President of Operations, shares with us a message of gratitude to the Everisers who made this extraordinary feat possible.