Everise first started our home-based CX solution in 2018, when we offered the opportunity to our first champion to work from her home to be with her daughter. Since then, we have learned a few things about what makes it successful and sustainable.

With quarantines and lockdowns still in effect, Everisers are now working from home. This herculean transition was so swift and successful that our champions and leaders around the world decided to celebrate it with a song. We hope this makes you smile.

In our continued commitment to be transparent and report on our operational health, I am pleased to share our weekly Work-at-Home Transformation briefing. Last week we committed to enabling up to 86% of our workforce to work from home and I am proud to share that we have met our target.  

With US unemployment projected to reach up to 20%, work-at-home jobs will be the new normal for many people. For those who have never worked from home before, especially in a customer support role, it's important to know what you need in order to land a job. 

The process of communication and learning has never been easier thanks the current state of technology. Learning methods have continuously evolved to suit people’s needs throughout the years and are now taking place inside a virtual platform. Here are some tips for participants and facilitators to succeed in their virtual training.

Malaysia has emerged as one of the region’s leading digital innovation and outsourcing hubs, building and attracting international companies with its infrastructure, diverse talent pool, and beautiful landscape. With more than 100,000 expatriates (expats) in Kuala Lumpur and voted as the #2 city for expats by InterNations, this vibrant Southeast Asian melting pot is as multicultural as it gets. 

In our continued commitment to be transparent and report on our operational health, I am pleased to share our weekly Work-at-Home Transformation briefing. Last week we committed to enabling up to 77% of our workforce to work from home and I am proud to share that we once again achieved our target. Currently, 84% of our global workforce is supporting customers remotely. Additionally, 98% of planned deployments have been completed and 96% of those deployed are working.

As global circumstances compel businesses to rapidly adopt work-at-home customer support solutions, many are faced with a critical, yet often overlooked, decision: whether to engage with home-based workers on a contract or full-time basis.

When was the last time you bought a product and had some questions on how to use it? Or maybe report an issue on the product you just bought? Like any other consumer, you probably went on their website to find help.

For the last two years, Everise has been investing in our work-at-home solution, and Christina Hackwell, was work-at-home employee number one. As a Team Lead for work-at-home in our Utah Home-Based Agent solution, her story is more important than ever. Amidst a global pandemic, working at home has become the new normal. Her she shares her the origin story, of how Everise helped her maintain a work-life balance through our work-at-home program.