Everise first started our home-based CX solution in 2018, when we offered the opportunity to our first champion to work from her home to be with her daughter. Since then, we have learned a few things about what makes it successful and sustainable.
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Malaysia has emerged as one of the region’s leading digital innovation and outsourcing hubs, building and attracting international companies with its infrastructure, diverse talent pool, and beautiful landscape. With more than 100,000 expatriates (expats) in Kuala Lumpur and voted as the #2 city for expats by InterNations, this vibrant Southeast Asian melting pot is as multicultural as it gets.
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As global circumstances compel businesses to rapidly adopt work-at-home customer support solutions, many are faced with a critical, yet often overlooked, decision: whether to engage with home-based workers on a contract or full-time basis.
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As a global experience company, we have been responding to the rapidly evolving coronavirus (COVID-19) for some time. Our mission is to ensure the safety and well-being of our employees and that we remain committed to supporting your business and customers around the world.
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To help high growth companies meet the needs of their customers and scale nimbly the globe, Everise has integrated our acquisitions into a single-source solution for high-growth companies.
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As technology continues to evolve, working with a laptop or a smartphone wherever you are has never been this easy. This is definitely a step forward in the workforce especially for job candidates who seek a work-life balance through home-based work. Having the option to be in a home-based work setting is one of the magnets that attract job seekers into staying with a company.
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Technology is rapidly changing the workforce landscape. In time, advances in technology such as Artificial Intelligence (AI) will soon make labor obsolete.
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There is a saying that goes, “For every thousand hacking the leaves of the problem, there is one striking at the root.” Businesses should target the underlying issues before it happens.
