Adapting to change is vital for growth. And for businesses, investing in digital experiences ensures the growth of an organization.

Technology is rapidly changing the workforce landscape. In time, advances in technology such as Artificial Intelligence (AI) will soon make labor obsolete.

In a time where everything needs to be done in an instant, technological advancements have allowed people to shrink the world to a size of a mobile phone. We see something we love, and we can get it in a simple tap on our phones. This is the same instantaneous nature that customers expect businesses to be. And those that get to adapt to the growing demands of global customers and provide them with amazing customer experiences win the games.

Hyperlab, an Everise Company, specializing in AI-powered customer experience, is listed as one of the top 20 AI companies in the region by APAC CIO Outlooks for 2018.

Last September 24, 2018, Everise announced the acquisition of Hyperlab, a digital experience company providing conversation artificial intelligence solutions to businesses. This move will see Everise as a stakeholder of the Malaysia-based company. With Hyperlab’s expertise in sales and customer support automation, Everise will provide efficient customer experience solutions to its clients, while continuing to support the growing demands of customers.

A revolutionary undertaking of its kind, Ana the Chatbot, designed to aid in recruitment

Everise, a global experience company, announce the launch of its latest trailblazing project, Ana the Chatbot. Engineered in the digital labs of Everise in partnership with Microsoft, this chatbot is developed to serve as an aid in talent acquisition for Everise. The development of this chatbot is only one of the several technology solutions created in Everise digital labs. These innovative projects are designed to enhance the engagement between Everise and its digitally savvy employees. Ana will be available 24/7, ensuring support for Everise Talent Acquisition Team.

AI (Artificial Intelligence) will transform the BPO industry, this is what Everise CEO, Sudhir Agarwal explained in an interview with CNBC senior correspondent, Sri Jegarajah, as he explained that technology should not be viewed as a threat, and only those that embrace it can survive the future of the Business Process Outsourcing (BPO) sector.