The Experience Economy was in full effect, with 76% of consumers agreeing they would rather spend money on experiences over material items. But almost overnight, the pandemic upended this. Consumers now seek out brands who use technology to make their experiences with products and services seamless and contactless, while still retaining a human touch. We are entering the virtual experience economy.

Meet Nikko Dela Cruz, Team Lead in Business Controllership for Everise. For over nine years, Nikko has been a part of our company and actively fulfilling his duties as a champion of Everise. He is also one of our many champions who started working from home during the onset of the pandemic. In this episode of Live From Our Living Room, we had a quick interview with Nikko from his home to get to know more about his personal background and how working from home has worked out for him and his family.

An April 2020 Deloitte poll found that 32% of businesses believe the end of the pandemic will bring with it a reduction in outsourcing. Deloitte says that this may be due to the inflexibility -- perceived or real -- of hard contract terms imposed in response to the sudden changes that the crisis presented. Might this portend the long-anticipated BPO industry disruption?

In this episode of Live From Our Living Room, we’re interviewing one of our experienced champions who has been a part of our Everise family for over eight years and has recently become a mother.

Historian Yuval Harrari told Noema Magazine in June that the world is going to be “fluid and malleable”. As we draw near to the end of 2020, this remains true. Organizational resilience continues to be contingent on employing mindful risk mitigation strategies while retaining an entrepreneurial spirit.

Leading APAC bank, Hong Leong Bank (HLB), has been growing substantially over the years. Much like scaling customer support, HLB had to build a large Helpdesk team that required a substantial investment of time and resources by the Human Resource Department (HR) who handled over 23,500, often repetitive, email & phone enquiries.

In this episode of our Live From Our Living Room Series, we’re featuring one of our long-time champions who is familiar with remote work and was the first work-at-home Team Lead from Salt Lake City.

Meet Christina Hackwell, Operations Supervisor for Everise. Christina has been featured in a previous episode of our People of Everise Series and is still with the company to this day. In this episode of our LFOLR Series, she invited us into her home for a quick chat to catch up with her.

In the pre-pandemic world, we can probably agree that business was done differently. Meetings were held in bland conference rooms with lukewarm coffee and maybe a slightly stale doughnut tray. We shook hands, sat face-to-face, and made small-talk before reviewing that fancy PowerPoint deck from a drop-down screen or a large monitor; this was a typical scene in offices worldwide.

The CXP Best Customer Experience Awards 2020™, is the first and only regional awards for excellence in customer experience, as judged by customers. As a global Customer Experience company, Everise has won numerous awards in the CX industry by consistently transforming customers into fans, and products into passions. We encourage others to get the recognition they deserve and share it with the world at the CXP Best Customer Experience Awards!