Meet Roberto Sagastume, former Senior Site Director and now VP of Operations for Everise Guatemala. Back in 2020, Roberto was featured during the Hispanic Heritage Edition of our People of Everise Series as we spoke with him in a remote interview where he talked about his hobbies and the beauty of Guatemalan culture. In this episode of People of Everise, we met with Roberto in person to learn more about his personal experiences and growth as a member of our Everise family.

Everise sponsored the recent installment of the Future of Video series produced by Parks Associates. Dubbed 'Beyond the Theater: New Windowing Strategies', the focus was on high-profile theatrical films being released in a direct-to-customer format, versus a typical theatrical release. Speakers explored how the future will look regarding the theaters, premium streaming services, and the strategy of the theatrical window of new movies.

In a competitive market, creating a near-perfect product experience is critical to building customer loyalty and trust. But creating a perfect experience is easier said than done. 

Meet Pamela Mancilla, HR Manager for Everise Guatemala. For Pam, working in the field of Human Resources meant having a better understanding of the needs of everyone around her. She understood the importance of keeping Everisers happy and establishing a culture that puts people first - a responsibility that she happily fulfills as part of her role.

Recently Parks Associates, a connected device intelligence firm, hosted their first session in a series of events in 2021 dedicated to exploring and understanding the ever-growing video streaming landscape with a focus on Over The Top (OTT) services, which is video streaming via the internet. OTT services, such as Netflix, Hulu, Vidgo and others, continue to grow and surpass traditional broadcast television and cable providers.

Earth Day is a widely recognized observance that is celebrated every April 22^nd , as far back as 1970, and is now observed in over 192 countries around the world. The movement now signifies hope for creating a healthier and more sustainable environment for future generations to come.

Recently Parks Associates, a connected device intelligence firm, hosted their first session in their Connected Health Summit. During this session, the focus was on leveraging the smart home for a healthy home and the impact smart home devices have for our senior populations. With many smart home health devices available, and that will soon be available, have the unique ability to keep seniors independent for longer. It is vital that we support our seniors in understanding and using this technology so they can continue to thrive. 

The challenges and restrictions caused by the global pandemic highlighted the value of flexible work structures in today's dynamic business climate. 

At Everise, we believe that embracing a progressive and inclusive company culture is the key to our success. Our purpose-led values of being people-first, celebrating diversity, and incubating innovation helped us to create our own culture - one that promotes inclusion and growth for our entire organization.

Global CX companies are expected to have customers of varying races, religions, and cultural characteristics. This makes it challenging to maintain positive multicultural interactions while delivering quality customer experiences. In a cross-industry employee survey conducted by PwC, 76% of the respondents claimed that diversity is a stated value or priority area for their organization. But to what extent does diversity affect customer experiences?