Peter Butler uses his unique background in customer experience, engineering, behavioral coaching, analytics and team building to lead the Systematic Insights® group at Everise. He joined the company in 2018 as part of the acquisition of nationally recognized connected device support firm Trusource Labs.
Systematic Insights, which Peter helped to develop, is a methodology for identifying customer support data across channels to isolate and identify product or service shortcomings at their root, for the purpose of greatly improving the user experience.
Peter also leads the Everise Beta Support and Technical Engineering teams, working to build outstanding product experience functions for some of the world’s foremost smart home device companies.
Previously, Peter developed and led specialty programs for several well-known companies, including Apple.
At Everise, we are repeatedly asked by clients how they can improve their product life cycles, and our answer inevitably comes back to Systematic Insights® (SI). But the SI process doesn’t begin the moment a product hits the market.
In every contact center, there’s at least one interaction that support agents tend to have over and over. It’s that issue the agents have handled so many times, they can essentially walk through it in their sleep.