---
title: Everise Remains Committed to Our People & Customers during COVID-19
description: Our mission is to ensure the safety and well-being of our employees and that we remain committed to supporting your business and customers around the world. 
---

[Everise Insights](https://insights.weareeverise.com)

# [Everise Remains Committed to Our People & Customers during COVID-19](https://insights.weareeverise.com/remaining-committed-to-our-people-and-our-customers-in-response-to-covid-19)

 Written by [Sudhir Agarwal](https://insights.weareeverise.com/author/sudhir-agarwal) | Mar 17, 2020

As a global experience company, we have been responding to the rapidly evolving coronavirus (COVID-19) for some time. **Our mission is to ensure the safety and well-being of our employees and that we remain committed to supporting your business and customers around the world.**

 

###### **WE ARE COMMITTED TO OUR PEOPLE**

As a [people-first](https://weareeverise.com/glossary/people-first-culture/) company, we took steps early on, in-line with WHO and CDC best practices, to ensure the health and safety of staff and clients at each of our global experience centers.

- We have instituted a travel ban for all staff.
- All centers have been locked down from outside visitors.
- All support staff who can work from home have been instructed to do so.
- We have been checking the temperature of all employees who enter our centers on a daily basis.
- There are increased cleaning practices of frequently touched surfaces, and an enhanced “Clean Desk Policy” for all staff. We are also completing an after-hours sanitization process as an extra measure.
- Hand sanitizer and face masks are available in all lobbies and common areas.
- Leadership has mandated a "stay at home" policy for anyone experiencing flu-like symptoms.
- We have implemented a Covid-19 Hotline for employee questions and comments.

###### **WE ARE COMMITTED TO OUR CUSTOMERS**

The situation is changing daily, and most governments where Everise operates have announced a lockdown, but at this time we remain open for business in all markets.

To enable this, we have expanded the capacity of our successful [Home-Based Agent program,](https://info.weareeverise.com/resources/case-study/home-based-digital-workforce) which will enable up to **50% of our global champions to work from home**. In doing so, we are prioritizing staff on a need basis.

 

###### **WE ARE IN THIS TOGETHER**

We continue to closely monitor all government announcements that may impact our people and customers, and an Emergency Response Team, led by Everise President, [Dave Palmer](https://weareeverise.com/our-leadership/david-palmer), and consisting of our leadership team, meets virtually on a daily basis to review the latest COVID-19 developments where we proactively put plans into action that mitigate any risks to your business or our people.

This is a rapidly evolving and unprecedented scenario that we find ourselves in and I appreciate the continued trust and support of our people and [partners](https://insights.weareeverise.com/everise-goes-the-extra-mile-for-our-partners) to get through it together.

[View full post](https://insights.weareeverise.com/remaining-committed-to-our-people-and-our-customers-in-response-to-covid-19)

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