---
title: "Impact Report 2: Is Work-At-Home Working?"
description: Since Everise quickly transitioned to a home-based support model in March, our people have now had time to adjust to a work-from-home environment. This Impact Report report seeks to answer critical questions CX leaders have about the long-term sustainability of a home-based model using key outsourcing metrics.
---

[Everise Insights](https://insights.weareeverise.com)

# [Impact Report 2: Is Work-At-Home Working?](https://insights.weareeverise.com/impact-report-2-is-work-at-home-working)

 Written by [Everise](https://insights.weareeverise.com/author/everise) | Jul 6, 2020

Since Everise quickly transitioned to a home-based support model in March, our people have now had time to adjust to a work-from-home environment. We've gathered internal data and learnings to review our work-from-home operations and see how it has affected our employees and overall performance.

This report follows up from our [first Impact Report](https://insights.weareeverise.com/impact-report-how-the-bpo-industry-is-transforming-covid-19) and seeks to answer critical questions customer experience leaders have about the long-term sustainability of a home-based model using key outsourcing metrics.

 

##### In this report, you’ll find the answer to the following questions:

1. How has remote work affected hiring & training?  
2. Are employees engaged at home?  
3. What is the impact of remote work on performance?

 

#### Key takeaways:

 

###### 1. **Think [Flexshoring](https://insights.weareeverise.com/2021-the-dawn-of-flexshoring)**

Effectively harnessing enterprise cloud technology and connecting them to people and processes across geographies is critical to remaining resilient.

 

###### 2. **Listen to your people**

Customer support teams are productive at home and have ideas on how to maintain this performance in a future-ready flexible model.

 

###### 3. **Invest in [remote-work](https://weareeverise.com/glossary/remote-working/) training for managers**

Managing a remote workforce comes with challenges that goes outside the typical employee-manager paradigm. Factor in additional resources to tackle loneliness, and increase face-to-face virtual meetings. Everise is aggressively expanding our learning and development programs to continue driving highly engaged teams.

 

###### 4. **Now is the time to grow**

The data shows that home-based support can work. Look to your outsourcing partner as a growth partner who can help you accelerate your top-line, while trimming your bottom.

 

 

[**Bain and Company**](https://medium.com/everise/both-bain-company-and-avendus-agree-that-everise-is-next-gen-6627490801a8) in their webinar “COVID-19 Implications for IT and ITeS”  
on 13 May 2020 shares that:

> "Everise’s investments in technology paired with their demonstrated excellence deploying a secure and scalable work-at-home solution make them the archetype for a resilient, next-generation BPO."

 

#### The Everise point of view:

Everise CEO, **[Sudhir Agarwal](https://weareeverise.com/our-leadership/sudhir-agarwal)** highlights:

> "In disruptive times like these, companies who have invested in a globally distributed workforce that is blended between work-at-home and brick-and mortar are transforming their resilience into growth.
> 
> Everise has invested in the talent and technology that enable us to have deep insight into changing labour markets and customer behaviours, which can unlock growth previously thought unimaginable."

 

**Related Insights:**

- [Impact Report: How the BPO Industry is Transforming from COVID-19](https://insights.weareeverise.com/impact-report-how-the-bpo-industry-is-transforming-covid-19)
- [Home-based Agents are Transforming the CX Industry](https://insights.weareeverise.com/home-base-agents-transforming-cx-industry)
- [How to Continue Delivering Reliable Customer Experiences Amidst the COVID-19 Pandemic](https://insights.weareeverise.com/reliable-cx-amidst-covid)

[View full post](https://insights.weareeverise.com/impact-report-2-is-work-at-home-working)

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