At Everise, we've always believed that the optimal outsourcing strategy is one that is blended between work-at-home and brick-and-mortar, as well as distributed globally. However, while the market was catching up to us, a global pandemic rapidly sped this process up.   

Everise provides premium customer support for many vital industries, but our sector of deepest domain expertise is undoubtedly healthcare, where our primary specialty is member and provider support for health insurance companies. Within the insurance space, we specialize in serving Medicare patients – precisely the group at highest risk for complications caused by COVID-19.

Experience is a great teacher, and for Dave Palmer, President of Everise, it is also an asset that he values greatly. For him, taking every chance that he encountered and learning from each of them was what paved the way for his upward career trajectory.

The past few weeks we took part in one of the largest cultural transformations in history as Everise, and the world moved, into our homes. Gagan Mehta, Executive Vice President of Operations, shares with us a message of gratitude to the Everisers who made this extraordinary feat possible.

Everise first started our home-based CX solution in 2018, when we offered the opportunity to our first champion to work from her home to be with her daughter. Since then, we have learned a few things about what makes it successful and sustainable.

With quarantines and lockdowns still in effect, Everisers are now working from home. This herculean transition was so swift and successful that our champions and leaders around the world decided to celebrate it with a song. We hope this makes you smile.

With US unemployment projected to reach up to 20%, work-at-home jobs will be the new normal for many people. For those who have never worked from home before, especially in a customer support role, it's important to know what you need in order to land a job. 

The process of communication and learning has never been easier thanks the current state of technology. Learning methods have continuously evolved to suit people’s needs throughout the years and are now taking place inside a virtual platform. Here are some tips for participants and facilitators to succeed in their virtual training.

Malaysia has emerged as one of the region’s leading digital innovation and outsourcing hubs, building and attracting international companies with its infrastructure, diverse talent pool, and beautiful landscape. With more than 100,000 expatriates (expats) in Kuala Lumpur and voted as the #2 city for expats by InterNations, this vibrant Southeast Asian melting pot is as multicultural as it gets. 

When was the last time you bought a product and had some questions on how to use it? Or maybe report an issue on the product you just bought? Like any other consumer, you probably went on their website to find help.