Chris Greenough

Chris Greenough
Chris is the Chief Marketing Officer for Everise, a leading customer experience solutions, and technology company. As CMO, he is responsible for bringing Everise’s transformational brand into life, communicating it effectively to both business and talent audiences across the Americas and Asia. He leads a diverse team of marketing, internal communication, public relations, and creative professionals.
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Recent Posts

Posted by Chris Greenough on
May 21, 2021
Posted By: Chris Greenough

2020 forced many businesses to accelerate their digital transformation and experiment with different technologies as more of their employees working from home. Despite vaccines becoming available, most consumer studies show that people hope to continue working remotely. 

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On 28 December, a $900 billion pandemic relief bill was signed into law, which included enhanced unemployment benefits and direct cash payments. The immediate effect for financial services companies was an increase in customer inquiries, placing a large and unplanned burden on customer support teams, with some companies citing volume increases of over 1000%... yes 1000%.

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Posted by Chris Greenough on
Nov 6, 2020
Posted By: Chris Greenough

Historian Yuval Harrari told Noema Magazine in June that the world is going to be “fluid and malleable”. As we draw near to the end of 2020, this remains true. Organizational resilience continues to be contingent on employing mindful risk mitigation strategies while retaining an entrepreneurial spirit.

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Posted by Chris Greenough on
Aug 25, 2020
Posted By: Chris Greenough

When the pandemic hit, Everise swiftly transitioned 95% of our champions in the Philippines into a secure work-at-home environment within weeks - since then we have continued to thrive.

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Posted by Chris Greenough on
Jul 6, 2020
Posted By: Chris Greenough

Since Everise quickly transitioned to a home-based support model in March, our people have now had time to adjust to a work-from-home environment. We've gathered internal data and learnings to review our work-from-home operations and see how it has affected our employees and overall performance.

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Posted by Chris Greenough on
Apr 29, 2020
Posted By: Chris Greenough

After having to completely transform overnight, the BPO industry now finds itself poised at its next impasse. Is work-at-home simply a business continuity plan, or is it the new table stakes for the industry. It's at these moments it's good to take a measured review of how ready the industry was and what it's doing to prepare for the future.  

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